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What can I do when my PRTG installation hangs?

Votes:

1

Hi, I've just downloaded and tried to install the trial version of your software. Unfortunately during installation the setup just idles.

The machine I'm trying to evaluate it on is Windows 7 x64.

Start the installation by running the extracted setup file from the zip archive. I'm asked to select the language and I choose English then click 'ok'. I receive the information dialog that this setup routine is only for freeware, starter or trial edition. I click the 'yes' button to continue installation. The dialog disappears and nothing happens. The taskbar icon is still present for the setup routine, but no dialogs/windows are displaying

what can be the cause for this?

installation prtg windows

Created on Dec 11, 2009 3:05:10 PM by Aurelio Lombardi [Paessler Support]



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Accepted Answer

Votes:

0

Please close all other programs and retry.

Any virus scanners that could cause the issue?

we have seen this issue with e.g. if Outlook was still running or with virus-scanners interfering

Created on Dec 11, 2009 3:05:35 PM by Aurelio Lombardi [Paessler Support]



Votes:

0

We have seen this behaviour (setup freezes after language selection) only a few times and have not been able yet to track down and fix the problem. If other hints do not help the best workaround I know is to reboot the system and then rerun the installer. This has solved the issue in all cases I know of.

Created on Dec 11, 2009 3:06:02 PM by Dirk Paessler [Founder Paessler AG] (11,025) ●3 ●6

Last change on Jan 22, 2010 11:41:32 AM by Dirk Paessler [Founder Paessler AG] (11,025) ●3 ●6




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