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test for latency for voip



I am having some issues with voip calls, incoming long distance numbers have a delay of about 5 seconds, which leads to people talking over each other.

how can I test for latency using PRTG? what other test should I run?

latency prrtg voip-sensor

Created on Mar 8, 2014 2:47:02 PM

1 Reply




thank you very much for your KB-Post. Basic latency monitoring can be done with the Ping Sensors:

  • Ping Sensor
  • Ping Jitter Sensor

    Beyond that, you could look into PRTGs VoIP / QoS - Sensors, which require a bit of hardware though, either Cisco Gear that supports IPSLA, or a Windows based host (with a PRTG Remote Probe on it) to run the QoS-Sensor against: VoIP and QoS Sensors

best regards.

Created on Mar 11, 2014 8:02:06 AM by  Torsten Lindner [Paessler Support]

Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.