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How not to raise "report finished" tickets

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I have scheduled a "top 10 up/down" report each day, which is e-mailed to my personal maolbox. Since updating to 14.1.8.1371, each time this report is run, it also generates a "report finished" ticket, which is sent to all administrators. How do I stop it from raising the ticket? My colleagues are not interested in knowning that my report is finished.

Thanks.

Kevin DORRELL

automate-tickets reports tickets

Created on Mar 12, 2014 8:34:33 AM by  dorreke (1) 1



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Hello,

thank you very much for your KB-Post. It's not possible to disable the creation of the tickets, but you can disable that emails are sent: how to disable ticket notification by email?

best regards.

Created on Mar 12, 2014 8:48:19 AM by  Torsten Lindner [Paessler Support]



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Thank you.

Created on Mar 12, 2014 9:02:53 AM by  dorreke (1) 1



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If I may ask a question, is disabling the ticket-email-sufficient for you? Or would want to disable the emails for report-tickets, but still want to receive emails from other tickets?

Created on Mar 12, 2014 9:22:37 AM by  Torsten Lindner [Paessler Support]

Last change on Mar 12, 2014 9:48:16 AM by  Torsten Lindner [Paessler Support]



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Hi. Thank you for this question.

I would really have preferred to disable it only for the "report finished". I already get an e-mail with the report itself, so getting an e-mail for the related ticket is a bit superfluous. In fact, I seem to get get two extra notifications, one as the instigator of the report, and one as a member of the administrators group, as well as the e-mail of the report itself.

By removing the notification of the ticket, I (and my team) should no longer receive notfications of the ticket. I believe I will still receive the e-mail of the report itself, which is what I want.

However, the downside is that I will no longer receive e-mail notification of tickets for PRTG updates, and those are quite important to me. I will have to check each time I start the client GUI in the morning.

Best regards Kevin Dorrell

Created on Mar 12, 2014 9:58:35 AM by  dorreke (1) 1



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Thanks a lot Kevin for the explanation, I'll pass this on to our dev-team for future consideration on the Ticket System!

Created on Mar 12, 2014 10:15:57 AM by  Torsten Lindner [Paessler Support]



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Hello - I'm running into this issue right now ... I see this was last visited back in March of 2014 ... but am curious as to why it was not fixed? I really do not want to disable tickets for ALL events - just tickets created due to scheduled reports being finished. Can this be implemented soon? I can't seem to find a workaround for this other than disabling ticket emails all together which defeats the purpose of them.

Created on Nov 23, 2016 1:31:08 AM by  kmrussell77 (0)



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Hello, thank you for your KB-Post. It is not possible to disable the creation of tickets for such events like report generation. It's not planned, as you can see the requests for this were quite low for over 2 years.

Created on Nov 23, 2016 8:20:53 AM by  Torsten Lindner [Paessler Support]



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Add me to the list of people requesting this.

Paessler, what number of people must request this feature before it will be considered?

Created on Jan 3, 2017 4:28:48 AM by  johnpetrucci222 (0)



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Hi John,

It's all somehow relative in the end. You could say like 50 people is a lot, then however 50 people let's say over the last two years among several thousands of tickets, well, not so much. Have you considered using a filtering rule in your email client that simply puts those unwanted report notifications away?

See also: How we rate your feature requests

Kind regards,

Erhard

Created on Jan 3, 2017 2:50:13 PM by  Erhard Mikulik [Paessler Support]



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This is a huge annoyance. I literally registered for the KB forums for this exact issue. I can't "up vote" because I don't have reputation to do so. Please make this priority.

Created on Jan 3, 2017 4:42:52 PM by  markheneghan (0)



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Has a way to finally been remove this report finished email found? I have been asked my boss to get this disable ASAP.

Created on Sep 21, 2017 11:09:51 AM by  Ron Gilmore (0)



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Hello Ron,

I'm afraid at this point there are no plans to change this. I would recommend setting up a filter in the email client.

Kind regards,

Erhard

Created on Sep 22, 2017 5:08:55 AM by  Erhard Mikulik [Paessler Support]



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It is virtually impossible to request features as they could request but not the volume of people affected by this. In our case, I am the one who is dealing with a "ticketing system" that we do not use but the whole company is affected due to the nature of our business.

Anyway, here is the way I deal with PRTG feature or issue, for now - I write my own plugins and feature. I cannot pulish everything as I decimated actual product code (rather simplistic) in pieces but here is a small script that you could schedule daily that will close tickets for you. Then you set up closed ticket retention to 1 day.

Here is a link: https://rg75.blogspot.com/2019/11/powershell-script-to-close-all-open.html

Created on Nov 15, 2019 3:30:52 PM by  RG (10)



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