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Ticket System

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Is it possible to allow a user access to the Ticket System only, and allow them to post general tickets not about PRTG? The ticket system as is is fine for the IT staff, but I'd like to try and use PRTG as a general ticket system for misc IT related issues/requests in a given store. As such, I wouldn't want the Store Manager being able to access any of the PRTG features or data other than a modified ticket system. Is this a doable feature request?

system ticket ticket-system

Created on Apr 22, 2014 11:16:22 PM



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Hello,

thank you very much for your KB-Post. This is already possible with a work-around. Create a user-group in PRTG for such users, and then deny this user-group access to any devices, groups and probes. The user group will have access to the "Root-Object" though, this can't be changed, but won't see anything below the Root itself.
And then just link all tickets for these users to the Root-Object.

best regards.

Created on Apr 24, 2014 11:45:50 AM by Torsten Lindner [Paessler Support]




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