I'm looking to replace a basic in house monitoring system with PRTG. Currently we have Servers Alive spread across many machines, with e-mail notification picked up by a Pear script and sent to our 'on-call' staff. I'd like to know if I can duplicate the following in PRTG:
- Down event sends e-mail notification to primary contact after 30 seconds; if primary contact acknowledges the alarm escalation stops.
-if no acknowledgement escalation proceeds, secondary contact receives e-mail notification after 320 seconds or so.; if secondary contact acknowledges the alarm escalation stops.
-if no acknowledgement escalation proceeds, primary contact again receives e-mail notification after 640 seconds or so.; if primary contact acknowledges the alarm escalation stops.
-if no acknowledgement escalation proceeds, 3rd level contact receives e-mail notification after 960 seconds or so.; if 3rd level contact acknowledges the alarm escalation stops.
-if no acknowledgement escalation proceeds, CEO (we're a small company ;) )receives e-mail notification after 1200 seconds or so.
So is this possible at all? If not can someone suggest and alternate method for off hours even handling with a staggered notification? We deal with a lot of off hours support and are 'on call' in a team of 4. When I'm not on call I very much do not want to be woken up by events, so sending to a group is not an option.At the same time when I'm secondary I do not want the notification unless it's absolutely necessary, so no 2 person even groups will work either.
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