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Cluster: Access denied for node at A.B.C.D:49168 (Incorrect software version)?

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I am aware of, if If the node wants to join a cluster and the cluster access key is correct then it connects to the master, and then the master will update the failover with the current PRTG version. But not sure, why it is not happening for me. These two servers are assigned with public IPs and communicating over the internet and not in a LAN network. Everytime I get this message- Cluster: Access denied for node at A.B.C.D:49168 (Incorrect software version).

cluster fail-over software-version

Created on May 31, 2014 9:12:46 PM by sabraham (0) ●1



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Hello,

thank you very much for your KB-Post. Which exact PRTG versions do the two nodes run then?

best regards.

Created on Jun 3, 2014 8:42:36 AM by Torsten Lindner [Paessler Support]



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Below listed versions are installed on the Master server.

Installed versions:

Server Service: V14.2.9.1799 Probe Service: V14.2.9.1799 Server Administration Tool: V14.2.9.1799 Probe Administration Tool: V14.2.9.1799 Import Tool: V14.2.9.1799

The secondary server has got the following versions installed.

Version 14.2.10.2255 (June 11th, 2014), 127 MB

Please help

Created on Jun 20, 2014 8:53:32 AM by sabraham (0) ●1



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Please install the exact same version on both nodes. Then it should work.

Created on Jun 20, 2014 11:13:37 AM by Torsten Lindner [Paessler Support]



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From where can I re-download V14.2.9.1799 ?? I can only download Version 14.2.10.2255 from your website at the moment. Please provide me the path to download V14.2.9.1799

Created on Jun 20, 2014 11:17:28 AM by sabraham (0) ●1



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The key would be to install 14.2.10 on the Master server.

Created on Jun 20, 2014 11:26:09 AM by Torsten Lindner [Paessler Support]



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Sorry, I did not get you.

We already have downloaded V14.2.9.1799, installed and activated. You asked me to download the same version and install it on another machine to setup fail over setup.

My question is that,

how can I re-download the same version? Which key should I be using to activate the secondary server?

Thanks

Created on Jun 20, 2014 11:31:34 AM by sabraham (0) ●1



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You can update to version 14.2.10 without problems. I asked you to have the same version on both nodes. A downgrade is tricky, so please update to 14.2.10.

Created on Jun 20, 2014 11:44:24 AM by Torsten Lindner [Paessler Support]



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