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SNMP Sensors from TeraStation 3400R



Hi there,

when I activate the SNMP service on the new TeraStation NAS 3400R, PRTG can not find the hard drive / LAN sensors.

The server runtime is read out right. The hd space sensor and the LAN sensor is not displayed. A sensor with a gray question mark and the message appears:

This sensor has not received any data since startup. Bitte überprüfen Sie den Kanal "SNMP-Verzögerung" des Core-/Probezustandssensors. Ziehen Sie eine Verteilung Ihrer SNMP-Sensoren über mehrere Probes in Betracht!

In older TeraStation NAS models everything works with standard PRTG settings.

What can I do here? With snmptester so far I could not do much. The server runtime is displayed successfully, only the other sensors not.

Thanks for the help.

err nas snmp-sensor

Created on Jun 2, 2014 11:57:46 AM

1 Reply




thank you very much for your KB-Post. May I ask, could you please upload some screenshots showing the "Overview"- and "Settings"-Tab of the grey sensor?
Can you try to use our SNMP Tester run it on the PRTG Host, and perform a "Scan available standard interfaces" against the target device? Which results do you get in the tester?

best regards.

Created on Jun 3, 2014 1:17:17 PM by  Torsten Lindner [Paessler Support]

Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.