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After auto upgrade to v14.211.2272, can't start service core

Votes:

0

My system was running v14.2.10.2028 since 16 May 2014. On 14 June 2014, it attempted to auto install v14.2.11.272. Now the system is un-responsive via the console and web server. The server administrator shows the core is not running. When I attempt to start it manually, I get a popup: "Sorry, could not start the PRTG Core Server (Web server) Starting ..."

Core Server Log

6/14/2014 11:25:51 AM Updatecheck: Software update available for PRTG Network Monitor: You are using version 14.2.10.2028, the new version is 14.2.11.2271.
...
6/14/2014 11:25:55 AM Autoupdate: Update installation started
...
6/14/2014 11:26:35 AM PRTG is shutting down
6/14/2014 11:26:35 AM Shutdown: Stopping Library Engine
6/14/2014 11:26:35 AM Shutdown: Stopping Webserver
6/14/2014 11:26:35 AM Shutdown: Saving Configuration
6/14/2014 11:26:35 AM Configuration File: Saving
6/14/2014 11:26:35 AM Configuration File: Saving Step 1 0 ms
6/14/2014 11:26:35 AM Configuration File: Saving Step 2 390 ms
6/14/2014 11:26:35 AM Configuration File: Saving Step 3 390 ms
6/14/2014 11:26:37 AM Configuration File: Saving Step 4 2091 ms
6/14/2014 11:26:37 AM Configuration File: Saved 2091 ms
6/14/2014 11:26:37 AM Shutdown: Stopping Data Calculation Engine
6/14/2014 11:26:37 AM Shutdown: Stopping Background Tasks
6/14/2014 11:26:37 AM Shutdown: Stopping Data Synchronizer Engine
6/14/2014 11:26:37 AM Shutdown: Stopping Aggregation Scheduler Engine
6/14/2014 11:26:37 AM Shutdown: Stopping Probe Engine
6/14/2014 11:26:37 AM Shutdown: Stopping Scheduler Engine
6/14/2014 11:26:37 AM Shutdown: Stopping Dependency Engine
6/14/2014 11:26:37 AM Shutdown: Stopping Correlation Engine
6/14/2014 11:26:37 AM Shutdown: Releasing Memory for CorrelationThread
6/14/2014 11:26:37 AM Shutdown: Stopping Raw Data Storage Engine
6/14/2014 11:26:37 AM Shutdown: Releasing Memory for Probes
6/14/2014 11:26:38 AM Shutdown: Releasing Memory for Data Synchronizer Engine
6/14/2014 11:26:38 AM Shutdown: Releasing Memory for Aggregation Scheduler Engine
6/14/2014 11:26:38 AM Shutdown: Releasing Memory for Raw Data Storage Engine
6/14/2014 11:26:38 AM Shutdown: Releasing Memory for Libraries
6/14/2014 11:26:38 AM Shutdown: Releasing Memory for Schedules
6/14/2014 11:26:38 AM Shutdown: Releasing Memory for Dependencies
6/14/2014 11:26:38 AM Shutdown: Saving Data Cache Step 1
6/14/2014 11:26:38 AM Shutdown: Saving Data Cache Step 2
6/14/2014 11:26:38 AM Shutdown: Saving Data Cache Done
6/14/2014 11:26:38 AM Shutdown: Releasing Memory for Webserver
6/14/2014 11:26:38 AM Shutdown: Stopping Notifications
6/14/2014 11:26:38 AM Shutdown: Releasing Memory for MIBs
6/14/2014 11:26:38 AM Shutdown: Releasing Memory for Logs and Tickets
6/14/2014 11:26:39 AM Shutdown: Done
6/14/2014 11:26:39 AM Stop Done
6/14/2014 11:26:39 AM System Cleanup Done
6/14/2014 11:28:37 AM

This section of the log repeats over and over since the update:

6/14/2014 11:28:37 AM PRTG Network Monitor 14.2.11.2272 [Preview] x64 Core Server starting on "xxxxxxxx"
6/14/2014 11:28:37 AM PRTG Network Monitor 1000 licensed for "xxxxxxxx" (xxxxxxxx) Edt=71 MaxS=1000, DayL=0 DaysIn=81
6/14/2014 11:28:37 AM Startup: OS: Windows Server 2008 R2 (6.1.1 Build 7601 Service Pack 1), 8 CPUs (8x x64 Model 23 Step 6), code page "Windows-1252", on "DELL PERC 6/I SCSI DISK DEVICE"
6/14/2014 11:28:37 AM Startup: System Path: C:\Program Files (x86)\PRTG Network Monitor\
6/14/2014 11:28:37 AM Startup: Data Path: C:\ProgramData\Paessler\PRTG Network Monitor\
6/14/2014 11:28:37 AM Startup: Formatting: M/d/yyyy | dddd, MMMM dd, yyyy | h:mm AMPM | h:mm:ss AMPM
6/14/2014 11:28:37 AM Probe settings: IPs:  - Port: 23560 - SSL: -1
6/14/2014 11:28:37 AM System time zone: (UTC) Coordinated Universal Time
6/14/2014 11:28:37 AM libeay32.dll=
6/14/2014 11:28:37 AM ssleay32.dll=
6/14/2014 11:28:37 AM Startup: Starting webserver for IPs:Ports xxxxxxxx:80,xxxxxxxx:80,127.0.0.1:8085 (URL: http://xxxxxxxx)
6/14/2014 11:28:37 AM Port Mode: StandardPort - Port Security: inactive - IP Mode: SpecIPs
6/14/2014 11:28:37 AM Startup: Loading Configuration File: C:\ProgramData\Paessler\PRTG Network Monitor\PRTG Configuration.dat
6/14/2014 11:28:45 AM Load Done
6/14/2014 11:28:45 AM Update 1
6/14/2014 11:28:45 AM Update 2
6/14/2014 11:28:45 AM LoadFromXML
6/14/2014 11:28:49 AM LoadFromXML Done
6/14/2014 11:28:49 AM Graph interval settings: G1: 1d|1m - G2: 20d|1h - G3: 100d|1d - Live: 120
6/14/2014 11:28:51 AM Startup: Loading Cache
6/14/2014 11:28:51 AM Startup: Loading Cache Done
6/14/2014 11:28:51 AM Startup: Init DataState
6/14/2014 11:28:57 AM Startup: Init DataState Done
6/14/2014 11:30:05 AM

Server Update Log:

5/16/2014 12:07:23 PM Installer: C:\Program Files (x86)\PRTG Network Monitor\download\PRTG Network Monitor 14.2.10.2028 Setup Commercial (Preview).exe
5/16/2014 12:07:58 PM Check: OK
5/16/2014 12:07:58 PM Stopping Service Core
5/16/2014 12:08:03 PM Service Stopped
5/16/2014 12:08:03 PM Stopping Service Probe
5/16/2014 12:08:25 PM Service Stopped
5/16/2014 12:08:25 PM Starting Installer
5/16/2014 12:09:12 PM 
5/16/2014 12:09:12 PM Done (0)
5/16/2014 12:09:12 PM Install OK
5/16/2014 12:09:12 PM Needsrestart false
5/16/2014 12:09:12 PM Starting Service
5/16/2014 12:09:12 PM Error: An instance of the service is already running
5/16/2014 12:09:12 PM Starting Service
5/16/2014 12:09:12 PM Error: An instance of the service is already running
5/16/2014 12:09:12 PM End
6/14/2014 11:25:56 AM Start
6/14/2014 11:25:59 AM Kill Server Admin
6/14/2014 11:25:59 AM Kill Probe Admin
6/14/2014 11:25:59 AM Kill PRTG_WinGUI_Installer.exe
6/14/2014 11:25:59 AM Kill PRTG_Remote_Probe_Installer.exe
6/14/2014 11:25:59 AM Kill PRTG Windows GUI.exe
6/14/2014 11:25:59 AM Kill PRTG GUI Starter.exe
6/14/2014 11:25:59 AM Kill PRTG_IE_Helper.exe
6/14/2014 11:25:59 AM Kill PRTGReportProcess.exe
6/14/2014 11:25:59 AM Kill PRTGValidate.exe
6/14/2014 11:26:00 AM Kill PrtgDllWrapper.exe
6/14/2014 11:26:00 AM Kill PRTG Enterprise Console.exe
6/14/2014 11:26:00 AM Done
6/14/2014 11:26:00 AM Installer: C:\Program Files (x86)\PRTG Network Monitor\download\PRTG Network Monitor 14.2.11.2272 Setup Commercial (Preview).exe
6/14/2014 11:26:35 AM Check: OK
6/14/2014 11:26:35 AM Stopping Service Core
6/14/2014 11:26:40 AM Service Stopped
6/14/2014 11:26:40 AM Stopping Service Probe
6/14/2014 11:27:52 AM Service Stopped
6/14/2014 11:27:52 AM Starting Installer
6/14/2014 11:28:37 AM 
6/14/2014 11:28:37 AM Done (0)
6/14/2014 11:28:37 AM Install OK
6/14/2014 11:28:37 AM Needsrestart false
6/14/2014 11:28:37 AM Starting Service
6/14/2014 11:28:37 AM Error: An instance of the service is already running
6/14/2014 11:28:37 AM Starting Service
6/14/2014 11:28:37 AM Error: An instance of the service is already running
6/14/2014 11:28:37 AM End

service stop upgrade

Created on Jun 16, 2014 12:18:39 PM

Last change on Nov 24, 2015 7:27:04 AM by Luciano Lingnau [Paessler]



1 Reply

Votes:

0

It seems like PRTG is still running (maybe a zombie process). Could you take a look at your task manager and check if there's still a process with PRTG in it's name? Kill them manually and restart the core server with the PRTG Server Administrator. If it doesn't start still, then please create a support request by mailing to support[at]paessler[.]com :)

Created on Jun 16, 2014 1:35:53 PM by Stephan Linke [Paessler Support]




Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.