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After auto upgrade to v14.211.2272, can't start service core

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My system was running v14.2.10.2028 since 16 May 2014. On 14 June 2014, it attempted to auto install v14.2.11.272. Now the system is un-responsive via the console and web server. The server administrator shows the core is not running. When I attempt to start it manually, I get a popup: "Sorry, could not start the PRTG Core Server (Web server) Starting ..."

Core Server Log

6/14/2014 11:25:51 AM Updatecheck: Software update available for PRTG Network Monitor: You are using version 14.2.10.2028, the new version is 14.2.11.2271.
...
6/14/2014 11:25:55 AM Autoupdate: Update installation started
...
6/14/2014 11:26:35 AM PRTG is shutting down
6/14/2014 11:26:35 AM Shutdown: Stopping Library Engine
6/14/2014 11:26:35 AM Shutdown: Stopping Webserver
6/14/2014 11:26:35 AM Shutdown: Saving Configuration
6/14/2014 11:26:35 AM Configuration File: Saving
6/14/2014 11:26:35 AM Configuration File: Saving Step 1 0 ms
6/14/2014 11:26:35 AM Configuration File: Saving Step 2 390 ms
6/14/2014 11:26:35 AM Configuration File: Saving Step 3 390 ms
6/14/2014 11:26:37 AM Configuration File: Saving Step 4 2091 ms
6/14/2014 11:26:37 AM Configuration File: Saved 2091 ms
6/14/2014 11:26:37 AM Shutdown: Stopping Data Calculation Engine
6/14/2014 11:26:37 AM Shutdown: Stopping Background Tasks
6/14/2014 11:26:37 AM Shutdown: Stopping Data Synchronizer Engine
6/14/2014 11:26:37 AM Shutdown: Stopping Aggregation Scheduler Engine
6/14/2014 11:26:37 AM Shutdown: Stopping Probe Engine
6/14/2014 11:26:37 AM Shutdown: Stopping Scheduler Engine
6/14/2014 11:26:37 AM Shutdown: Stopping Dependency Engine
6/14/2014 11:26:37 AM Shutdown: Stopping Correlation Engine
6/14/2014 11:26:37 AM Shutdown: Releasing Memory for CorrelationThread
6/14/2014 11:26:37 AM Shutdown: Stopping Raw Data Storage Engine
6/14/2014 11:26:37 AM Shutdown: Releasing Memory for Probes
6/14/2014 11:26:38 AM Shutdown: Releasing Memory for Data Synchronizer Engine
6/14/2014 11:26:38 AM Shutdown: Releasing Memory for Aggregation Scheduler Engine
6/14/2014 11:26:38 AM Shutdown: Releasing Memory for Raw Data Storage Engine
6/14/2014 11:26:38 AM Shutdown: Releasing Memory for Libraries
6/14/2014 11:26:38 AM Shutdown: Releasing Memory for Schedules
6/14/2014 11:26:38 AM Shutdown: Releasing Memory for Dependencies
6/14/2014 11:26:38 AM Shutdown: Saving Data Cache Step 1
6/14/2014 11:26:38 AM Shutdown: Saving Data Cache Step 2
6/14/2014 11:26:38 AM Shutdown: Saving Data Cache Done
6/14/2014 11:26:38 AM Shutdown: Releasing Memory for Webserver
6/14/2014 11:26:38 AM Shutdown: Stopping Notifications
6/14/2014 11:26:38 AM Shutdown: Releasing Memory for MIBs
6/14/2014 11:26:38 AM Shutdown: Releasing Memory for Logs and Tickets
6/14/2014 11:26:39 AM Shutdown: Done
6/14/2014 11:26:39 AM Stop Done
6/14/2014 11:26:39 AM System Cleanup Done
6/14/2014 11:28:37 AM 

This section of the log repeats over and over since the update:

6/14/2014 11:28:37 AM PRTG Network Monitor 14.2.11.2272 [Preview] x64 Core Server starting on "xxxxxxxx"
6/14/2014 11:28:37 AM PRTG Network Monitor 1000 licensed for "xxxxxxxx" (xxxxxxxx) Edt=71 MaxS=1000, DayL=0 DaysIn=81
6/14/2014 11:28:37 AM Startup: OS: Windows Server 2008 R2 (6.1.1 Build 7601 Service Pack 1), 8 CPUs (8x x64 Model 23 Step 6), code page "Windows-1252", on "DELL PERC 6/I SCSI DISK DEVICE"
6/14/2014 11:28:37 AM Startup: System Path: C:\Program Files (x86)\PRTG Network Monitor\
6/14/2014 11:28:37 AM Startup: Data Path: C:\ProgramData\Paessler\PRTG Network Monitor\
6/14/2014 11:28:37 AM Startup: Formatting: M/d/yyyy | dddd, MMMM dd, yyyy | h:mm AMPM | h:mm:ss AMPM
6/14/2014 11:28:37 AM Probe settings: IPs:  - Port: 23560 - SSL: -1
6/14/2014 11:28:37 AM System time zone: (UTC) Coordinated Universal Time
6/14/2014 11:28:37 AM libeay32.dll=
6/14/2014 11:28:37 AM ssleay32.dll=
6/14/2014 11:28:37 AM Startup: Starting webserver for IPs:Ports xxxxxxxx:80,xxxxxxxx:80,127.0.0.1:8085 (URL: http://xxxxxxxx)
6/14/2014 11:28:37 AM Port Mode: StandardPort - Port Security: inactive - IP Mode: SpecIPs
6/14/2014 11:28:37 AM Startup: Loading Configuration File: C:\ProgramData\Paessler\PRTG Network Monitor\PRTG Configuration.dat
6/14/2014 11:28:45 AM Load Done
6/14/2014 11:28:45 AM Update 1
6/14/2014 11:28:45 AM Update 2
6/14/2014 11:28:45 AM LoadFromXML
6/14/2014 11:28:49 AM LoadFromXML Done
6/14/2014 11:28:49 AM Graph interval settings: G1: 1d|1m - G2: 20d|1h - G3: 100d|1d - Live: 120
6/14/2014 11:28:51 AM Startup: Loading Cache
6/14/2014 11:28:51 AM Startup: Loading Cache Done
6/14/2014 11:28:51 AM Startup: Init DataState
6/14/2014 11:28:57 AM Startup: Init DataState Done
6/14/2014 11:30:05 AM 

Server Update Log:

5/16/2014 12:07:23 PM Installer: C:\Program Files (x86)\PRTG Network Monitor\download\PRTG Network Monitor 14.2.10.2028 Setup Commercial (Preview).exe
5/16/2014 12:07:58 PM Check: OK
5/16/2014 12:07:58 PM Stopping Service Core
5/16/2014 12:08:03 PM Service Stopped
5/16/2014 12:08:03 PM Stopping Service Probe
5/16/2014 12:08:25 PM Service Stopped
5/16/2014 12:08:25 PM Starting Installer
5/16/2014 12:09:12 PM 
5/16/2014 12:09:12 PM Done (0)
5/16/2014 12:09:12 PM Install OK
5/16/2014 12:09:12 PM Needsrestart false
5/16/2014 12:09:12 PM Starting Service
5/16/2014 12:09:12 PM Error: An instance of the service is already running
5/16/2014 12:09:12 PM Starting Service
5/16/2014 12:09:12 PM Error: An instance of the service is already running
5/16/2014 12:09:12 PM End
6/14/2014 11:25:56 AM Start
6/14/2014 11:25:59 AM Kill Server Admin
6/14/2014 11:25:59 AM Kill Probe Admin
6/14/2014 11:25:59 AM Kill PRTG_WinGUI_Installer.exe
6/14/2014 11:25:59 AM Kill PRTG_Remote_Probe_Installer.exe
6/14/2014 11:25:59 AM Kill PRTG Windows GUI.exe
6/14/2014 11:25:59 AM Kill PRTG GUI Starter.exe
6/14/2014 11:25:59 AM Kill PRTG_IE_Helper.exe
6/14/2014 11:25:59 AM Kill PRTGReportProcess.exe
6/14/2014 11:25:59 AM Kill PRTGValidate.exe
6/14/2014 11:26:00 AM Kill PrtgDllWrapper.exe
6/14/2014 11:26:00 AM Kill PRTG Enterprise Console.exe
6/14/2014 11:26:00 AM Done
6/14/2014 11:26:00 AM Installer: C:\Program Files (x86)\PRTG Network Monitor\download\PRTG Network Monitor 14.2.11.2272 Setup Commercial (Preview).exe
6/14/2014 11:26:35 AM Check: OK
6/14/2014 11:26:35 AM Stopping Service Core
6/14/2014 11:26:40 AM Service Stopped
6/14/2014 11:26:40 AM Stopping Service Probe
6/14/2014 11:27:52 AM Service Stopped
6/14/2014 11:27:52 AM Starting Installer
6/14/2014 11:28:37 AM 
6/14/2014 11:28:37 AM Done (0)
6/14/2014 11:28:37 AM Install OK
6/14/2014 11:28:37 AM Needsrestart false
6/14/2014 11:28:37 AM Starting Service
6/14/2014 11:28:37 AM Error: An instance of the service is already running
6/14/2014 11:28:37 AM Starting Service
6/14/2014 11:28:37 AM Error: An instance of the service is already running
6/14/2014 11:28:37 AM End

service stop upgrade

Created on Jun 16, 2014 12:18:39 PM by  George Dean (0) 1

Last change on Nov 24, 2015 7:27:04 AM by  Luciano Lingnau [Paessler Support]



1 Reply

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It seems like PRTG is still running (maybe a zombie process). Could you take a look at your task manager and check if there's still a process with PRTG in it's name? Kill them manually and restart the core server with the PRTG Server Administrator. If it doesn't start still, then please create a support request by mailing to support[at]paessler[.]com :)

Created on Jun 16, 2014 1:35:53 PM by  Stephan Linke [Paessler Support]



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