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PRTG Core Server Service could not be started: The service did not respond to the start or control r



hi, the Service status of PRTG is Stopped and I can't start it. When I click on Start Core Server the fallowing msg is appear: "PRTG Core Server Service could not be started: The service did not respond to the start or control request in a timely fashion" help me plz to solve this problem !!!

service status stopped

Created on Jun 26, 2014 1:53:24 AM

1 Reply




Could you please forward us your system log files for analysis?

There is an option to upload the logs to our FTP-Server, using the button "Send Logs to Paessler..." on the tab "Logs" in the "PRTG Server Administrator" tool (see Windows start menu).

Please find detailed instructions in our knowledge base: https://www.paessler.com/knowledgebase/en/topic/7983

If you want to manually collect log files in order to send them via email, you will find the log files within the data directory as defined under the "Core Server" tab of the "PRTG Server Administrator" tool, or in the following default paths:

XP/2003: C:\Documents and Settings\All Users\Application Data\Paessler\PRTG Network Monitor\Logs (System)

Vista/2008/Windows 7: C:\ProgramData\Paessler\PRTG Network Monitor\Logs (System)

Please be aware that it might also be an additional folder named 'V7' or 'V8' in which the "Logs (System)" folder resides.

Created on Jun 26, 2014 7:52:42 AM by  Torsten Lindner [Paessler Support]

Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.