Unknown Error - Exchange Database (Powershell)

Hello,

thank you very much for your kB-Post. Which exact version of PRTG are you running? And which version of Exchange is targeted? Also, are the target Exchange Server and the PRTG host (or Remote Probe host) within the same domain?

best regards.

Exchange 2010 PRTG Version 14.2.10.2256 Yes, they are in the same domain.

Please run the sensor from command line

"C:\Program Files (x86)\PRTG Network Monitor\Sensor System\ExchangeSensorPS.exe" -server="<fqdn of the server>" -item=metadatabase -user="<username like ‘domain\user’>" -password="<password>"

It should return something like this:

<?xml version='1.0' encoding='UTF-8' ?>
<prtg>
  <result>
    <name>Test DB</name>
    <id>76b84d1b-75ad-4101-b8e6-bd03417fab4b</id>
  </result>
  <result>
    <name>Test DB 2</name>
    <id>9b70eb11-6e7a-4bd6-9853-f370d8356a37</id>
  </result>
  <text>
    OK
  </text>
</prtg>

if that works try

"C:\Program Files (x86)\PRTG Network Monitor\Sensor System\ExchangeSensorPS.exe" -server="<fqdn of the server>" -item=mailboxdatabase -object=<database-id from the previous scan, 

e. g. 9b70eb11-6e7a-4bd6-9853-f370d8356a37 for db Test DB 2> -user="<username like ‘domain\user’>" -password="<password>"

should return something like

<?xml version='1.0' encoding='UTF-8' ?>
<prtg>
  <result>
    <unit>BytesFile</unit>
    <value>671088640</value>
    <channel>Database Size</channel>
  </result>
  <result>
    <value>1</value>
    <unit>Custom</unit>
    <customUnit>Bool</customUnit>
    <channel>Is Valid</channel>
  </result>
  <result>
    <value>1</value>
    <unit>Custom</unit>
    <customUnit>Bool</customUnit>
    <channel>Mounted</channel>
  </result>
  <result>
    <channel>Execution Time</channel>
    <unit>TimeSeconds</unit>
    <SpeedTime>Second</SpeedTime>
    <float>1</float>
    <ShowChart>0</ShowChart>
    <ShowTable>0</ShowTable>
    <Value>1.1</Value>
  </result>
  <text>
    OK
  </text>
</prtg>

what do you get?

I take it I'm suppose to run this from the prtg server.

From the command line I ran this: "C:\Program Files (x86)\PRTG Network Monitor\Sensor System\ExchangeSensorPS.exe" -server="<fqdn of the server>" -item=metadatabase -user="<username like ‘domain\user’>" -password="<password>"

but I got the error: *To run this application, you first must install one of the following versions of the .NET Framework: v4.0.30319*

Please try and install this version of .Net and let us know what the results are.

Got .NET install and this is what it returned:

<?xml version='1.0' encoding='UTF-8' ?> <prtg> <text> OK </text> </prtg>

Now that the commands are working properly, have you tried re-creating the sensor?

I forget to mention it did NOT return something like this:

    <name>Test DB</name>
    <id>76b84d1b-75ad-4101-b8e6-bd03417fab4b</id>

Would it be possible to post here the full input and output of the command that you ran?

"C:\Program Files (x86)\PRTG Network Monitor\Sensor System\ExchangeSensorPS.exe" -server="<fqdn of the server>" -item=metadatabase -user="<username like ‘domain\user’>" password="<password>"

-item=metadatabase needs to be -item=metadatabases with an "S"

after that last command was fixed I was able to pull all the information you had previously requested.

Now that you were able to get the information, were you able to run both commands? If so, what were the results?

Yes, both commands returned similar output just like yours.

If you create the sensor now with the same settings used in the command line that you used, are you able to get the correct results?