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Unable to monitor Smart-UPS RT 8000 XL

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Hello, I've got a APC Smart-UPS RT 8000 XL and using PRTG network monitor version 12.4.10.22.56

When I tried to add an SMNP APC Hardware sensor, I get and error "No response (check: firewalls, routing, snmp settings of device, IPs, SNMP version, community, passwords etc) (SNMP error # -2003)".

I ran SNMP tester using OIDLIB, and here are the results:

----------------------- New Test -----------------------
Paessler SNMP Tester 5.1.3
7/7/2014 9:13:39 AM (13 ms) : Device: 172.16.111.11
7/7/2014 9:13:39 AM (20 ms) : SNMP V1
7/7/2014 9:13:39 AM (26 ms) : Scan OIDLIB C:\Program Files (x86)\PRTG Network Monitor\snmplibs\APC UPS.oidlib
Scanning OIDs
from library: "C:\Program Files (x86)\PRTG Network Monitor\snmplibs\APC UPS.oidlib"
on device: 172.16.111.11
7/7/2014 9:13:39 AM Start Scan
7/7/2014 9:13:39 AM PowerNet-MIB|ups adv battery|ups adv battery run time remaining 1.3.6.1.4.1.318.1.1.1.2.2.3.0
7/7/2014 9:13:39 AM Found: 468000
7/7/2014 9:13:39 AM PowerNet-MIB|ups high prec battery|ups high prec battery actual voltage 1.3.6.1.4.1.318.1.1.1.2.3.4.0
7/7/2014 9:13:39 AM PowerNet-MIB|ups high prec battery|ups high prec battery capacity 1.3.6.1.4.1.318.1.1.1.2.3.1.0
7/7/2014 9:13:39 AM PowerNet-MIB|ups high prec battery|ups high prec battery temperature 1.3.6.1.4.1.318.1.1.1.2.3.2.0
7/7/2014 9:13:39 AM PowerNet-MIB|ups high prec input|ups high prec input frequency 1.3.6.1.4.1.318.1.1.1.3.3.4.0
7/7/2014 9:13:39 AM PowerNet-MIB|ups high prec input|ups high prec input line voltage 1.3.6.1.4.1.318.1.1.1.3.3.1.0
7/7/2014 9:13:39 AM PowerNet-MIB|ups high prec output|ups high prec output frequency 1.3.6.1.4.1.318.1.1.1.4.3.2.0
7/7/2014 9:13:39 AM PowerNet-MIB|ups high prec output|ups high prec output load 1.3.6.1.4.1.318.1.1.1.4.3.3.0
7/7/2014 9:13:39 AM PowerNet-MIB|ups high prec output|ups high prec output voltage 1.3.6.1.4.1.318.1.1.1.4.3.1.0
7/7/2014 9:13:39 AM Sensorstation-MIB|ems probe status: #[1.3.6.1.4.1.318.1.1.10.3.13.1.1.1]|alarm status 1.3.6.1.4.1.318.1.1.10.3.13.1.1.11
7/7/2014 9:13:39 AM Sensorstation-MIB|ems probe status: #[1.3.6.1.4.1.318.1.1.10.3.13.1.1.1]|comm status 1.3.6.1.4.1.318.1.1.10.3.13.1.1.10
7/7/2014 9:13:39 AM Sensorstation-MIB|ems probe status: #[1.3.6.1.4.1.318.1.1.10.3.13.1.1.1]|humidity 1.3.6.1.4.1.318.1.1.10.3.13.1.1.6
7/7/2014 9:13:39 AM Sensorstation-MIB|ems probe status: #[1.3.6.1.4.1.318.1.1.10.3.13.1.1.1]|temperature 1.3.6.1.4.1.318.1.1.10.3.13.1.1.3

Found OIDs:
1.3.6.1.4.1.318.1.1.1.2.2.3.0: PowerNet-MIB|ups adv battery|ups adv battery run time remaining,Undefined,,(not defined),0

Testing OIDs...
Test 1.3.6.1.4.1.318.1.1.1.2.2.3.0: value=468000 #
=============================

Will I be able to monitor this APC UPS unit? thanks

apc prtg snmp

Created on Jul 7, 2014 2:17:29 PM by  scit (0) 1

Last change on Jul 8, 2014 8:20:28 AM by  Torsten Lindner [Paessler Support]



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It looks like your UPS isn't reacting to the normal MIB that we used to create that sensor. What you may need to do is import the MIB that is specific to your device and then create a library sensor with the import MIB. You can import the MIB with our MIB Importer and it looks like you will find the MIB itself here. Once you import the MIB you will want to save the resulting OID Library into the PRTG directory and us that with the SNMP Library sensor.

Created on Jul 9, 2014 8:59:49 AM by  Greg Campion [Paessler Support]



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Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.