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Unable to query services through WMI



I did follow the below article to make sure that the local user account I'm using to monitor can remotely access WMI: https://kb.paessler.com/en/topic/203-how-can-i-monitor-wmi-sensors-if-the-target-machine-is-not-part-of-a-domain

Then, using the WMI tester tool (https://www.paessler.com/tools/wmitester), I can succesfully query some basic information:

  • SELECT * FROM Win32_OperatingSystem
  • SELECT * FROM Win32_Process
  • SELECT * FROM Win32_PerfRawData_Tcpip_NetworkInterface

However, as soon as I try to get information regarding services, the query fails: Query: SELECT * FROM Win32_Service Error message: 80041003: The current user does not have permission to perform the action. Workaround: Put the user into the Administrators group (which I want to avoid)

I assume that this is a permission issue on the machine, but I can't figure out which one.

prtg windows-2008-r2-sp1 wmi wmi-service

Created on Jul 10, 2014 8:48:27 AM

2 Replies



Hi Japetto,

google for "how to configure wmi for a non admin acount" there are some tuts online. Second try to repair the wmi of the machine if its only a "local" issue. There are also tuts for this on google.

hth Martin

Created on Jul 11, 2014 12:54:59 PM



I followed the various articles I found on google without much success. However, I found the following article on the Technet: http://technet.microsoft.com/en-us/library/cc771551.aspx

It clearly states that: To perform this task on a remote computer, the account with which you are logged on must be a member of the Administrators group of that computer. Therefore, I had to make the service account a local administrator of the machine.

Created on Jul 16, 2014 1:20:22 PM

Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.