the vm could not be found. is it powered off?

I have start using free edition of PRTG nework monitor. Some of VM's on my hyper-v box show above error

I can clearly see those VM's running fine

How to fix this issue

Thanks

hyper-v prtg vmware

Created on Jul 28, 2014 2:52:37 PM by PrazAU (0) ●1

6 Replies

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Your Vote:

Have those VM's moved hosts at all? If so, the index number that PRTG uses to find their monitoring information may have changed. If this is the case, you can recreate the sensors with the new ID's.

Created on Jul 29, 2014 7:52:43 PM by Greg Campion [Paessler Support]

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Your Vote:

Thanks for reply.

Well those VM's move from windows 2008 R2 Hypver-v sever to Windows 2012 R2 Hypver-v server months ago before even installing PRTG monitoring software few days ago

So do you think it make any sense ?

I can see those VM cleraling running and PRTG says stats as down

How you I re-create sensor for those VM on hypver-v server

Any idea???

Created on Jul 30, 2014 5:27:34 AM by PrazAU (0) ●1

Votes:

0

Your Vote:

I deleted the Hyper-V Virtual Machine Sensor for VM's and recreated again on Hypver-V server

But still same error

Please help

Created on Jul 30, 2014 6:00:22 AM by PrazAU (0) ●1

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0

Your Vote:

Please try and disable User Account Control (UAC) in the control panel of the Windows operating system which is running on these virtual machines. Otherwise, the sensor might switch into a down status with the error message "The virtual is not running or is powered off".

Created on Jul 30, 2014 11:42:42 AM by Greg Campion [Paessler Support]

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0

Your Vote:

I have disabled the UA still same issue. :(

Created on Jul 30, 2014 12:18:17 PM by PrazAU (0) ●1

Votes:

0

Your Vote:

Is it also disabled on the host server as well as the VM's themselves? Have you tried rebooting the VM's after making the change and then recreating the sensors?

Created on Jul 31, 2014 8:26:18 AM by Greg Campion [Paessler Support]