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Auto-Update stuck?

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I have never had any problems with the auto-update function. But today it has been stuck writing dots to the screen for two hours.

"Please wait... After installation the login screen will appear automatically"

I have recently added a remote probe, could that be the problem?

auto-update autoupdate software-auto-update

Created on Aug 11, 2014 12:24:11 PM by  Jens Tore Fremmegaard (719) 3 1



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If auto-update get stuck for a very long time without any other message than
"Please wait... After installation the login screen will appear automatically", please check if the Windows service "PRTG Core Server Service" is stopped.

If so, try to start the service. PRTG should then start as normal and be ready updated.


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Jens Tore Fremmegaard, ServerParkering AS
Paessler Certified Monitoring Professional

Created on Aug 12, 2014 7:47:00 AM by  Jens Tore Fremmegaard (719) 3 1



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Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.