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PRTG upgrade 13 to 14

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Hi Paessler,

We are looking to upgrade to the latest version of PRTG from 13.3.5.2952. How much downtime is required? Also are there any licensing considerations we need to consider when going from 13 to 14?

Regards

Rob Hamilton

prtg prtg13 prtg14

Created on Aug 12, 2014 3:49:52 PM by  RobDHamilton (52) 1



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Hi Rob,
The update would require about 10 minutes of downtime. The downtime might be longer for some sites when you are using remote probes. There are also no licensing issues as long as you have active maintenance. More information about the update can be found here.
Best regards

Created on Aug 13, 2014 6:28:23 AM by  Konstantin Wolff [Paessler Support]



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Many thanks for your response. What's the easiest way to double check we have active maintenance and how long is left on said contract?

Regards

Rob

Created on Aug 13, 2014 10:02:56 AM by  RobDHamilton (52) 1



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Hi Rob,
you can just log in to your customer account to check. As an alternative, go the web interface of your PRTG installation and head to Setup | System Status. Current maintenance should be shown there as well.
Best regards

Created on Aug 13, 2014 10:52:32 AM by  Konstantin Wolff [Paessler Support]



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Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.