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How can I disable that I get an error when access is denied to the RAM-sensor ? But I want to get an



Often I become an error if access is denied of the RAM-sensor. So i can't see any values of the RAM. Sometimes there's a message like "80041010: The specified class is not valid." I don't want to become a red error when this happens. I only want to see the values in the list of sensors.

80041010 computer error error-messages memory network prtg ram

Created on Aug 20, 2014 11:56:07 AM

3 Replies

Accepted Answer



Dear Mr. Everding

If the query of the sensor was not successful, it will go into error state. In principle, this cannot be changed. There are two ways to try to handle this issue.

- If you only get very few of those errors in-between, a PRTG version released within the next weeks will allow to configure a sensor that is first gets to the warning state until there are up to five errors in succession, before the sensor turns red.

- If the error is caused by a device which cannot be reached, please use a ping sensor on that device and the dependency feature https://www.paessler.com/manuals/prtg/dependencies.htm to pause the RAM sensor for the time the target is not reachable.

Created on Aug 21, 2014 9:08:46 AM by  Arne Seifert [Paessler Support]

Last change on Sep 4, 2014 11:19:13 AM by  Arne Seifert [Paessler Support]



Hallo, Wann soll dieses Problem denn behandelt werden? In diesem aktuellen Update gibt es ja leider nichts neues von diesem Problem. Wann ist dieses bestimmte Update denn geplant? Mfg Robin Everding

Created on Sep 3, 2014 1:56:05 PM



Sehr geehrter Herr Everding

Die Verzögerung bis ein Sensor wirklich in den Fehlerzustand geht, sollte in einigen Wochen in der Stable-Version verfügbar sein. Die Maximalverzögerung beträgt fünf Abfragen.

Created on Sep 4, 2014 11:21:08 AM by  Arne Seifert [Paessler Support]

Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.