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Unable to generate reports



I am running PRTG Network Monitor V8 with th following version

Installed versions:

Server Service: V8.1.0.1628 Probe Service: V8.1.0.1628 Server Administration Tool: V8.1.0.1628 Probe Administration Tool: V8.1.0.1628 Import Tool: V8.1.0.1628

Recently, when I try to generate reports (HTML or PDF), I am unable to get any result (A blank page is being loaded forever). To be specific, I am generating "Top 100 Most/Least Used Bandwidth Sensors" with all the sensors on the PRTG.

bandswidth-sensors reports top

Created on Aug 21, 2014 8:08:44 AM

1 Reply



Please check the security context settings of the report and make sure that the user is allowed to access those sensors. Also, make sure that the group you want to report on is selected under the select sensors manually dialog. You might also want to try a reboot of the server and if that doesn't work, you can also try rebuilding the graph cache to see if that works.

Created on Aug 22, 2014 11:31:00 AM by  Greg Campion [Paessler Support]

Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.