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%1 is not a valid Win32 application. (0xC1) when generating reports and sending to email

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%1 is not a valid Win32 application. (0xC1) error when generating reports and sending it as email, or storing it.

However, reports are generated properly in HTML format and can be viewed correctly.

What is needed to run this automatic reporting/email function properly.

server info:

Software Version and Server Information

PRTG VersionPRTG Network Monitor 14.3.11.2749 Auto-Update Status Operating SystemWindows Server 2008 R2 (6.1.1 Build 7601 Service Pack 1), 2 CPUs (Double x64 Model 26 Step 4), code page "Windows-1252", on VMware Server Time9/3/2014 2:45:59 PM (UTC+07:00) Server CPU Load10% UsernamePRTG System Administrator Browser Mozilla Firefox (Mozilla/5.0 (Windows NT 6.1; WOW64; rv:20.0) Gecko/20100101 Firefox/20.0)

pdf prtg reports

Created on Sep 3, 2014 7:47:52 AM by  dur dub (0) 1



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Update: This issue has been solved as of PRTG version 17.3.32.2339 (see the Release Notes). Please update to the newest version if you have received this error message.

Created on Jul 10, 2017 1:43:47 PM by  Brandy Greger [Paessler Support]

Last change on Jul 10, 2017 1:47:35 PM by  Brandy Greger [Paessler Support]



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Have you tried to reboot the server since you encountered the error?

Also, what port do you have the PRTG server running on? Would it be possible to send us logs if a reboot doesn't work? You can send them to [email protected]

Created on Sep 5, 2014 11:15:28 AM by  Greg Campion [Paessler Support]



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Yes restarted, but still the same error. Please advise which specific logs you need and where to find them. Thanks.

Created on Sep 17, 2014 4:22:33 AM by  dur dub (0) 1



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Please contact [email protected]

Please go to the PRTG program group and start the tool "PRTG Server Administrator". There is an option to upload the logs to our FTP-Server, using the button "Send Logs to Paessler..." on the tab "Logs".

In case the PRTG Server Administrator is not working, please go to "C:\ProgramData\Paessler\PRTG Network Monitor\Logs (System)" and create a ZIP file of the "Logs (System)" folder. If the file size is <10 MB, please attach the zip file to your email. Otherwise please inform me about the file size.

Created on Sep 18, 2014 11:56:13 AM by  Arne Seifert [Paessler Support]



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Hi,

I know that the thread is 2 years old but I've run into the same error. Did you, by any chance, find a solution for this problem?

Created on Sep 16, 2016 7:25:36 AM by  cbbb (0)



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Dear cbbb

Which PRTG version are you using?

Created on Sep 16, 2016 1:14:46 PM by  Arne Seifert [Paessler Support]



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I'm using 16.3.25.6124

Created on Sep 19, 2016 6:07:28 AM by  cbbb (0)



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Update: Seems like a reboot helped. Any idea what caused this error and how to prevent it in the future?

Created on Sep 19, 2016 7:39:10 AM by  cbbb (0)



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Dear cbbb

The error is quite rare, there is no known solution (beside the one you already found, rebooting the computer.)

Created on Sep 19, 2016 11:19:45 AM by  Arne Seifert [Paessler Support]



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Update: This issue has been solved as of PRTG version 17.3.32.2339 (see the Release Notes). Please update to the newest version if you have received this error message.

Created on Jul 10, 2017 1:43:47 PM by  Brandy Greger [Paessler Support]

Last change on Jul 10, 2017 1:47:35 PM by  Brandy Greger [Paessler Support]



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Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.