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How can I hide the red warning box for disconnected probes?

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Because of the nature of our setup, we have a lot of probes in remote areas where we often have probes not connected to the Internet for some period of time. Because of the number of probes, we almost always have at least one probe not connected.

Since we expect this the error message with the new version that shows up in red in the lower right is both annoying and redundant. It says:

Monitoring may be incomplete or inaccurate due to fundamental problems in your PRTG installation! Click here for more information!

How can I keep that error message from showing up on my screen?

css customize error-messages hide message prtg remote-probe remove warning

Created on Oct 7, 2014 8:08:23 PM by  Josiah Ritchie (120) 1 1

Last change on Oct 9, 2014 4:55:31 PM by  Gerald Schoch [Paessler Support]



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This article applies to PRTG Network Monitor 14.3.11 through 17.3.33

Removing the Red Warning Message

Important note: The current customization approach is unsupported and deprecated as of versions 17.3.34/17.4.35. This customization no longer works. For more details, see How can I re-brand and customize the PRTG web interface using CSS and Javascript?

The red warning message Warning Monitoring may be incomplete or inaccurate due to fundamental problems in your PRTG installation! Click here for more information! appears in the lower right corner of the PRTG web interface if, for example, one or more probes are disconnected.

Red Warning Box

In some monitoring setups, for example, in dynamic environments with mobile probes, this message might be inconvenient because probes might not be connected all the time by design of your monitoring configuration.

In this case you can hide this red warning box with custom CSS:

  1. Open the file \webroot\css\styles_custom.css (see this article about how to find this path).
  2. Create the file if it does not exist.
  3. Paste the following code below into this file: #probewarnings { display: none; }
  4. Save the file.

After that clear your browser cache, and PRTG does not show the red warning box anymore.

Created on Oct 8, 2014 12:31:19 PM by  Torsten Lindner [Paessler Support]

Last change on Mar 22, 2018 12:21:02 PM by  Brandy Greger [Paessler Support]



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Oh, I hadn't thought of using custom css. I should make more use of that. Thank you.

Created on Oct 8, 2014 8:40:47 PM by  Josiah Ritchie (120) 1 1



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Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.