What is this?

This knowledgebase contains questions and answers about PRTG Network Monitor and network monitoring in general.

Learn more

PRTG Network Monitor

Intuitive to Use. Easy to manage.
More than 500,000 users rely on Paessler PRTG every day. Find out how you can reduce cost, increase QoS and ease planning, as well.

Free Download

Top Tags


View all Tags

Why can’t I use EU Frankfurt as region for my Amazon CloudWatch sensor?

Votes:

0

My Amazon Cloud service instance runs in the new eu-central-1 region. Why can’t I select EU (Frankfurt) in the region settings of the Amazon CloudWatch sensor to monitor my AWS instances?

amazon amazon-cloud-service amazon-cloudwatch-sensor aws cloudwatch prtg region

Created on Oct 27, 2014 3:46:32 PM by Gerald Schoch [Paessler Support]



1 Reply

Accepted Answer

Votes:

1

News about Region EU (Frankfurt)

As of PRTG Network Monitor version 15.3.19, we replaced the old Amazon CloudWatch sensor with 7 new CloudWatch sensors, each one dedicated to one specific CloudWatch service:

These CloudWatch sensors not only include many other improvements, but also the region EU (Frankfurt).

Please update to PRTG Network Monitor version 15.3.19 to ensure you get the best and most reliable CloudWatch monitoring!

This article applies to PRTG Network Monitor 14 or later

Note: The information in this section is deprecated!

Amazon CloudWatch Sensor: EU (Frankfurt) Is Available Soon

Amazon Web Services (AWS) announced the availability of the new AWS EU (Frankfurt) infrastructure region on October 23, 2014. Currently, the Amazon CloudWatch sensor does not support monitoring your AWS instance if it runs in this new EU central region.

Of course, we will make the EU (Frankfurt) region available as soon as possible in the Amazon CloudWatch sensor settings so that you can monitor your AWS services also when they run in this region. However, there are several changes we need to make to the monitoring approach of the sensor to include AWS EU Frankfurt. These adjustments to the sensor workflow are unfortunately not trivial.

Because of this, we cannot implement the Frankfurt region setting immediately but we are working on it to provide this option soon. Please bear with us!

Created on Oct 27, 2014 3:48:11 PM by Gerald Schoch [Paessler Support]

Last change on Sep 14, 2015 1:44:35 PM by Gerald Schoch [Paessler Support]




Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.