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Troubleshoot Credentials



Hi, I just updated with the latest version PRTG. Now he asks me to "RE-ENTER YOU CREDENTIALS TO GAIN ACCESS TO ADMIN PAGES" when I want configure my account.

BUT it doesn't work !!!

What's the problem ?

administration credentials prtg

Created on Oct 27, 2014 3:56:23 PM

1 Reply



Dear damoebius

Please check the port used in the webserver. Is it port 8085?

You can check it using the "PRTG Administrator" tool found in the PRTG program group.

Created on Oct 28, 2014 3:31:31 PM by  Arne Seifert [Paessler Support]

Last change on Oct 28, 2014 3:32:00 PM by  Arne Seifert [Paessler Support]

Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.