How does the "acknowledge alarm" work?

Hello,

yes, if an alarm on a sensor is acknowledged, then no more notifications will be sent (no - repeated - escalations for example).

Best Regards.

Hi,

For how many time the acknoledege wil be activate?

PRTG pause the alarms automatic after a period that the alarm is on?

thanks,

Lu

Dear Lu,

an alarm will be acknowledged as long as:

• the sensor goes into UP state again
• the sensor is paused for what-ever reason
• the PRTG Core Server service is restarted

PRTG will do no automatic actions to active alarms (except for sending out notifications).

Best Regards.

Hi,

What's the difference between acknowledged and paused?

Thanks!

Dear Lu, if you pause a sensor, it no longer monitors and will start monitoring again after unpausing it. Acknowledged sensors will still monitor and recognize when status changes. Best Regards.

If a sensor is down and then set to 'Acknowledge alarm for 3 hours', shouldn't the notification trigger be activated if the sensor is still down when those 3 hours ends? Technically the state of the sensor changed from down acknowledged to down.

The state of the sensor itself didn't change in PRTGs eyes. You basically say: "It's alright, I'm taking care of this already, stop bothering me" :)