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How does the "acknowledge alarm" work?

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Hi, I need to know how the "acknowledge alarm" works.

I try to find this on the online help without results.

When I use "acknowledege alarm", does PRTG stop to check the sensor and doesn't send any more notifications?

thanks.

acknowledge alarms notifications prtg sensor

Created on Jul 1, 2010 1:50:03 PM by  lisuman (0) 1

Last change on Jul 1, 2010 3:22:55 PM by  Daniel Zobel [Paessler Support]



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Hello,

yes, if an alarm on a sensor is acknowledged, then no more notifications will be sent (no - repeated - escalations for example).

Best Regards.

Created on Jul 1, 2010 2:23:54 PM by  Torsten Lindner [Paessler Support]



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Hi,

For how many time the acknoledege wil be activate?

PRTG pause the alarms automatic after a period that the alarm is on?

thanks,

Lu

Created on Jul 1, 2010 2:32:41 PM by  lisuman (0) 1



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Dear Lu,

an alarm will be acknowledged as long as:

  • the sensor goes into UP state again
  • the sensor is paused for what-ever reason
  • the PRTG Core Server service is restarted

PRTG will do no automatic actions to active alarms (except for sending out notifications).

Best Regards.

Created on Jul 1, 2010 2:42:03 PM by  Torsten Lindner [Paessler Support]



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Hi,

What's the difference between acknowledged and paused?

Thanks!

Created on Dec 19, 2014 2:45:38 PM by  qwerty7410 (0)



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Dear Lu, if you pause a sensor, it no longer monitors and will start monitoring again after unpausing it. Acknowledged sensors will still monitor and recognize when status changes. Best Regards.

Created on Dec 22, 2014 9:01:12 AM by  Waltraud Bestelmeyer



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If a sensor is down and then set to 'Acknowledge alarm for 3 hours', shouldn't the notification trigger be activated if the sensor is still down when those 3 hours ends? Technically the state of the sensor changed from down acknowledged to down.

Created on Feb 6, 2017 7:01:13 PM by  rrocha (0) 1



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The state of the sensor itself didn't change in PRTGs eyes. You basically say: "It's alright, I'm taking care of this already, stop bothering me" :)

Created on Feb 6, 2017 8:04:20 PM by  Stephan Linke [Paessler Support]



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Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.