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How does the "acknowledge alarm" work?

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0

Hi, I need to know how the "acknowledge alarm" works.

I try to find this on the online help without results.

When I use "acknowledege alarm", does PRTG stop to check the sensor and doesn't send any more notifications?

thanks.

acknowledge alarms notifications prtg sensor

Created on Jul 1, 2010 1:50:03 PM

Last change on Jul 1, 2010 3:22:55 PM by Daniel Zobel [Product Manager]



7 Replies

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Hello,

yes, if an alarm on a sensor is acknowledged, then no more notifications will be sent (no - repeated - escalations for example).

Best Regards.

Created on Jul 1, 2010 2:23:54 PM by Torsten Lindner [Paessler Support]



Votes:

0

Hi,

For how many time the acknoledege wil be activate?

PRTG pause the alarms automatic after a period that the alarm is on?

thanks,

Lu

Created on Jul 1, 2010 2:32:41 PM



Votes:

0

Dear Lu,

an alarm will be acknowledged as long as:

  • the sensor goes into UP state again
  • the sensor is paused for what-ever reason
  • the PRTG Core Server service is restarted

PRTG will do no automatic actions to active alarms (except for sending out notifications).

Best Regards.

Created on Jul 1, 2010 2:42:03 PM by Torsten Lindner [Paessler Support]



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Hi,

What's the difference between acknowledged and paused?

Thanks!

Created on Dec 19, 2014 2:45:38 PM



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Dear Lu, if you pause a sensor, it no longer monitors and will start monitoring again after unpausing it. Acknowledged sensors will still monitor and recognize when status changes. Best Regards.

Created on Dec 22, 2014 9:01:12 AM by Waltraud Bestelmeyer (110) ●2 ●1



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If a sensor is down and then set to 'Acknowledge alarm for 3 hours', shouldn't the notification trigger be activated if the sensor is still down when those 3 hours ends? Technically the state of the sensor changed from down acknowledged to down.

Created on Feb 6, 2017 7:01:13 PM



Votes:

0

The state of the sensor itself didn't change in PRTGs eyes. You basically say: "It's alright, I'm taking care of this already, stop bothering me" :)

Created on Feb 6, 2017 8:04:20 PM by Stephan Linke [Paessler Support]




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