What is this?

This knowledgebase contains questions and answers about PRTG Network Monitor and network monitoring in general.

Learn more

PRTG Network Monitor

Intuitive to Use. Easy to manage.
More than 500,000 users rely on Paessler PRTG every day. Find out how you can reduce cost, increase QoS and ease planning, as well.

Free Download

Top Tags


View all Tags

SMS notification

Votes:

0

Hello,

Last night we had an issue and we didn't get notified about that;

The error was; concat_sms_max_parts==2 but 3 parts were required to send

We are using BULKSMS and it works great but last night not.

Is this an issue of BULKSMS? or something in PRTG

bulksms notification sms

Created on Nov 21, 2014 3:48:21 PM



1 Reply

Votes:

0

Hey D. Greebe,

i don't use BULKSMS till now, the best solution for me is an own sms gateway. But how often did you get this error?

Look into your Sendlog from PRTG, it should show you the status of sending an sms via PRTG.

Ex.: Gesendet SMS: OK (ID: 13301 ) (ID: 13302 ) (Sensor/Source/ID: 8855/8855/1)

  • Status: Ok or Failed
  • Message IDs
  • Sensor information

If PRTG send this sms correctly to BULKSMS it should look similar to this one. Then it could be a problem with your provider but if not, you should look into your log. Test some SMS messages.

If it's an problem with PRTG, maybe it's better to contact the support via ticket, same URL like the feature request.

Best wishes

Sascha

Created on Nov 24, 2014 10:25:05 AM




Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.