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AWS CloudWatch error




I've been using multiple AWS CloudWatch monitors for over a year. All have been working fine. A few days ago, all CloudWatch monitors started to fail, simultaneously. The error that PRTG returns varies depending on which AWS service is being monitored.

The AWS Access Key ID & AWS Secret Access Key are correct. I've tried generating a new key and using the new credentials - no luck. I even created a new IAM account with the relevant User Policies and used the associated credentials in PRTG - still no luck.

I tried this as well:

  • Paused all monitors at Root
  • Stopped and restarting both the PRTG Core Server and Probe Services
  • Waiting until PRTG System Startup Log showed 100%
  • Enabled all monitors at Root

The second I enabled via root, all CloudWatch monitors instantly show a failure status. It was as if there was no actual check being performed, just failure.

I can't find anything about this in the PRTG KB.

Are you able to assist?



amazon amazon-cloudwatch-sensor aws

Created on Feb 11, 2015 10:01:33 AM

3 Replies




Im searching for a solution on this. Did you got any ?

Created on Sep 23, 2015 10:14:57 PM



we appreciate your contact.

Are you using our new Cloudwatch Sensors? (Introduced in PRTG v 15.3.19)

As of now the old sensor is considered deprecated and should be paused/removed and replaced by the new sensors. If you encounter any issues with the new sensors, don't hesitate to contact us through a Support Bundle or using our web-form. We'll be glad to help.

Best Regards,

Created on Sep 24, 2015 7:24:50 PM by  Luciano Lingnau [Paessler]



Thank you Im going to update to latest version and will contact if I face any issues.

Created on Sep 25, 2015 4:47:12 PM

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