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portdescription - update

Votes:

0

Hi

I add a cisco port (Traffic Monitor) to prtg and it has no description set. When i set the the description after that - prtg don't update the description.

When the description was set before i add it to prtg. All later description changes are updated successfully.

My workaround is that i delete the port an add it again. The problem is that the port history is lost in prtg.

description port update

Created on Feb 18, 2015 8:58:57 AM



5 Replies

Votes:

0

Hi,

If this occurs again, could you please check if the option Port Name Update > Automatic sensor name update if name changes in device is checked in the sensor settings below the SNMP Compatibility Options of the device?

Best regards

Created on Feb 18, 2015 9:17:03 AM by Felix Saure [Paessler Support]



Votes:

0

Hi

Yes - the option was set correctly - it works fine for description changes -- but only when there was no description on the port when the port was setup initially - then prtg don't recognize the change on the description

I also switched the Automatic sensor name update if name changes in device off and on again.

Created on Feb 18, 2015 12:30:47 PM



Votes:

0

Hi, Could you please try to change the SNMP Compatibility Options from

Automatic to Use ifDescr or Use ifName

Created on Feb 19, 2015 1:01:01 PM by Felix Saure [Paessler Support]



Votes:

0

Hi

I tried your suggestion and it don't worked. I deleted the port and readded it and the description was updated successfully. - sorry

Best regards

Created on Feb 23, 2015 5:57:07 PM



Votes:

0

Unfortunately we could not reproduce this behavior in our labs. Ports should always have a default given name and the update should be successful. I still wonder if you set no description, the IF Alias should work.

Created on Feb 23, 2015 7:21:53 PM by Felix Saure [Paessler Support]




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