What is this?

This knowledgebase contains questions and answers about PRTG Network Monitor and network monitoring in general.

Learn more

PRTG Network Monitor

Intuitive to Use. Easy to manage.
More than 500,000 users rely on Paessler PRTG every day. Find out how you can reduce cost, increase QoS and ease planning, as well.

Free Download

Top Tags

View all Tags

Windows Update (powershell) Timeout (code: PE018)




I'm having trouble figuring out why the built-in PRTG Windows Update (powershell) sensor isnt working. Ive tried troubleshooting abit, but I cannot change too much since this is a live Exchange 2010 Cluster.

The server hass ben rebooted, Windows Update *works*, I'm able to execute powershell scripts, etc.

Error in PRTG: http://i.imgur.com/etDbVlK.png and this is then followed by a PE018 timeout error.

The WinRM config has been changed (for troubleshooting, I set the max to 20): http://i.imgur.com/VtKbb1t.png

thanks in advance.

reports windows-update winrm

Created on Feb 23, 2015 11:11:52 AM

Last change on Feb 24, 2015 3:34:37 PM by  Greg Campion [Paessler Support]

1 Reply



Have you made sure to check and see if the trusted hosts is set up correctly? You can add the PRTG to the trusted winrm hosts with this command:

'winrm s winrm/config/client '@{TrustedHosts="PRTG IP OR NAME"}'

Also another question is whether or not these machines are in the domain as this can cause a lot of issues with the Kerberos Authentication when the remote servers are not.

Created on Feb 24, 2015 3:43:44 PM by  Greg Campion [Paessler Support]

Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.