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My geo maps are displayed without background. What can I do?

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The geo maps in my PRTG installation are not displayed correctly. Monitoring objects like devices, groups, and probes for which I defined locations show up with their icons in geo maps, but the geographical map background from MapQuest does not appear.

Why is the map background missing? What can I do to correctly display geo maps?

dns dns-resolution geo-maps location mapquest proxy prtg

Created on Mar 11, 2015 2:07:23 PM by  Gerald Schoch [Paessler Support]

Last change on Jul 10, 2019 11:20:12 AM by  Maike Behnsen [Paessler Support]



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This article applies to PRTG Network Monitor 19 or later

Correctly Displaying Geo Maps with Background

PRTG Geo Maps visualize geographical information about your monitored objects (probes, groups, devices). The icons that show the current status color of these objects appear on the defined location on a geographical map background. If you do not see the geo map background but only the icons of the monitoring objects, check the following:

Geo Maps and Proxy Servers

If you use a proxy server, make sure that you properly configured the proxy under Setup | System Administration | Core & Probes in the PRTG web interface. For details about proxy settings, see PRTG Manual: System Administration—Core & Probes.

Geo Maps and DNS Servers

Make sure that your DNS servers are correctly configured and successfully resolve Fully Qualified Domain Names (FQDN). For example, if there is an issue with the DNS server you configured on the server that PRTG is running on, you might also not be able to properly send the PRTG support bundle or email notifications from PRTG. Investigate DNS resolution in this case.

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Created on Mar 11, 2015 2:09:25 PM by  Gerald Schoch [Paessler Support]

Last change on Jul 10, 2019 11:29:01 AM by  Maike Behnsen [Paessler Support]



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If you are using Nokia Maps and currently don't see a map, please read Geo Maps Currently Not Working In PRTG for a temporary work around!

Created on Oct 16, 2017 2:39:02 PM by  Martina Wittmann [Paessler Support]



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Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.