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My geographical maps are displayed without background. What can I do?

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The geographical maps in my PRTG installation are not displayed correctly. Monitoring objects like devices, groups, and probes for which I defined locations show up with their icons in Geo Maps, but the geographical map background from MapQuest does not appear.

Why is the map background missing? What can I do to correctly display geographical maps?

dns dns-resolution geo-maps location mapquest proxy prtg

Created on Mar 11, 2015 2:07:23 PM by Gerald Schoch [Paessler Support]

Last change on Jul 13, 2022 11:36:27 AM by Jacqueline Conforti [Paessler Support]



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Accepted Answer

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This article applies as of PRTG 22

Correctly displaying geographical maps with background

The Geo Maps feature of PRTG allows you to visualize geographical information about your monitored objects (probes, groups, devices). The icons that show the current status color of these objects appear on the defined location on a geographical map background. If you do not see the geographical map background but only the icons of the monitoring objects, check the following:

Geographical maps and proxy servers

If you use a proxy server, make sure that you properly configured the proxy under Setup | System Administration | Core & Probes in the PRTG web interface. For details about proxy settings, see PRTG Manual: Core & Probes.

Geographical maps and DNS servers

Make sure that your DNS servers are correctly configured and successfully resolve fully qualified domain names (FQDN). For example, if there is an issue with the DNS server you configured on the PRTG core server system, you might also not be able to properly send the support bundle or email notifications from PRTG. Investigate DNS resolution in this case.

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Created on Mar 11, 2015 2:09:25 PM by Gerald Schoch [Paessler Support]

Last change on Dec 29, 2022 10:33:53 AM by Brandy Greger [Paessler Support]



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If you are using Nokia Maps and currently don't see a map, please read Geo Maps Currently Not Working In PRTG for a temporary work around!

Created on Oct 16, 2017 2:39:02 PM by Martina Wittmann [Paessler Support]




Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.