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User get Locked out



Good Morning,

I have an issue that one of my PRTG Management users get locked(inactive) all the time.

what could be the meaning of that ?

best regards

Boris shnider Sys admin Taldor

locking-up prtg users

Created on Mar 29, 2015 6:53:12 AM

5 Replies



When you go into the users configuration, please open the tab with the small notebook tab (next to the chat bubble):

User log

You can see which user deactivates the your management user.
Any suspicious entries there? Or ar we talking about a AD user whose account gets locked after a while?

Created on Mar 30, 2015 1:45:25 PM by  Stephan Linke [Paessler Support]

Last change on Mar 30, 2015 1:45:32 PM by  Stephan Linke [Paessler Support]



a AD user gets lock. i think the problem is a service that runs on the PRTG machine with that user credentials. the user has changed his password yesterday, i believe this is the issue.


Created on Mar 30, 2015 1:52:18 PM



Yep, in all likelihood :)

Created on Mar 30, 2015 2:01:05 PM by  Stephan Linke [Paessler Support]



well , it didnt work , the AD user get locked every day at 16:00 PM . and the target computer is PRTG machine. i can't find anywhere in the PRTG server anything about bad logging. :(

Created on Apr 1, 2015 7:24:43 AM



Do you have a auto discovery running at 4:00 o'clock? You can check that by going to
Setup > System Administration > Monitoring > Auto Discovery > Run Discovery at.

Is that the case?

Created on Apr 1, 2015 8:49:35 AM by  Stephan Linke [Paessler Support]

Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.