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User get Locked out

Votes:

0

Good Morning,

I have an issue that one of my PRTG Management users get locked(inactive) all the time.

what could be the meaning of that ?

best regards

Boris shnider Sys admin Taldor

locking-up prtg users

Created on Mar 29, 2015 6:53:12 AM



5 Replies

Votes:

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When you go into the users configuration, please open the tab with the small notebook tab (next to the chat bubble):

User log

You can see which user deactivates the your management user.
Any suspicious entries there? Or ar we talking about a AD user whose account gets locked after a while?

Created on Mar 30, 2015 1:45:25 PM by Stephan Linke [Paessler Support]

Last change on Mar 30, 2015 1:45:32 PM by Stephan Linke [Paessler Support]



Votes:

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a AD user gets lock. i think the problem is a service that runs on the PRTG machine with that user credentials. the user has changed his password yesterday, i believe this is the issue.

thanks.

Created on Mar 30, 2015 1:52:18 PM



Votes:

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Yep, in all likelihood :)

Created on Mar 30, 2015 2:01:05 PM by Stephan Linke [Paessler Support]



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well , it didnt work , the AD user get locked every day at 16:00 PM . and the target computer is PRTG machine. i can't find anywhere in the PRTG server anything about bad logging. :(

Created on Apr 1, 2015 7:24:43 AM



Votes:

0

Do you have a auto discovery running at 4:00 o'clock? You can check that by going to
Setup > System Administration > Monitoring > Auto Discovery > Run Discovery at.

Is that the case?

Created on Apr 1, 2015 8:49:35 AM by Stephan Linke [Paessler Support]




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