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Display list of open tickets in a map

Votes:

0

Hi, we would really like to display a list of open tickets on one of our maps. Just can't figure how to do this. Is this possible using the API? Although a more straight forward way would be good too.

api maps tickets

Created on Apr 8, 2015 12:27:32 PM



3 Replies

Votes:

5

Hi,

you can do this by adding a custom HTML Object.

  1. Find the link to the Tickets:
    • Tickets -> All Tickets -> Open
    • Click on the "Show tabel in new Window" link. (the 2 small windows in the top right corner).
    • Copy the link from the adressbar of your browser.
  2. Add the tickets to the map:
    • Open your map in the map designer
    • Add a custom HTML object
    • Select the object
    • click on the small triangle below HTML to get the HTML before/after input fields.
    • in the before paste: "<iframe width="1300" height="700" frameborder="1" src="your-link from 1.">"
    • in the after paste: "</iframe>

I hope this helped.

Created on Apr 9, 2015 10:39:38 AM

Last change on Apr 9, 2015 11:27:14 AM by Torsten Lindner [Paessler Support]



Votes:

0

Hi, thanks for the solution.

I'd never used the 'show table in new window' link before, very useful. I got this to work as you described but it still leaves me with a not quite complete resolution - I should have said, this is for display in the public view of a map. I note the tickets page needs someone to be logged in for it to be displayed. Is there a way to accomplish this in a public map view?

Regards

Created on Apr 21, 2015 3:15:13 PM



Votes:

0

Hi,

I'm afraid that this is not possible as tickets are always connected to a unique ID and user account, so they cannot be displayed on a public map.

Best regards

Created on Apr 23, 2015 1:02:20 PM by Felix Saure [Paessler Support]




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