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Data Missing from Logs

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We are monitoring a number of Access Points, Disk Space, Network Cards and over a period of a month it is missing some data points. E.G. in a 31 day period there is one point where 30 minutes are missing and one where a day is missing. Is this normal and if not is there any way of getting an accurate measurement of Uptime and this is giving inaccurate data.

log-files missing-data uptime---inaccurate-uptime

Created on Apr 15, 2015 11:56:30 AM by  SortmyPC (0) 1



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For the times where data is mussing in the graphs, please use the Historic Data functionality and check if the data is available.

http://www.paessler.com/manuals/prtg/historic_data_reports.htm

for average interval, make sure you select "No Interval (display raw data)

if the data is available in the historic data report then you have to recalculate your graph cache to fill the gaps in the graphs.

http://www.paessler.com/manuals/prtg/administrative_tools_settings.htm

Recalculate PRTG Graph Data Cache

if the data is not available in the historic data report you need to investigate further, why no data was recorded.

Look at the logs tab of the sensor or the device.

Created on Apr 16, 2015 11:10:44 AM by  Aurelio Lombardi [Paessler Support]



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I had already taken the raw logs and the data is missing. Here are some extracts from the log. The only common thing I can see is that the traffic is very high around the failure. Is there anything we can do to resolve this issue ?

Regards

Angus

Date Time Diff Date Time(RAW) Total (volume) Total (volume)(RAW) Total (speed) Total (speed)(RAW) Traffic in (volume) Traffic in (volume)(RAW) Traffic in (speed) Traffic in (speed)(RAW) Traffic out (volume) Traffic out (volume)(RAW) Traffic out (speed) Traffic out (speed)(RAW) Packets (volume) Packets (volume)(RAW) Packets (speed) Packets (speed)(RAW) Coverage Coverage(RAW) 04/03/2015 03:01 00:01:00 42067.12594 326 KByte 333516 44 kbit/s 5559.5266 166 KByte 170108 23 kbit/s 2835.6059 160 KByte 163408 22 kbit/s 2723.9207 1,984 # 1984 33 #/s 33.0722 100% 10000 04/03/2015 03:02 00:01:00 42067.12663 156 KByte 159533 21 kbit/s 2659.3266 102 KByte 104891 14 kbit/s 1748.4747 53 KByte 54642 7 kbit/s 910.8518 1,734 # 1734 29 #/s 28.9048 100% 10000 04/03/2015 03:06 00:04:08 42067.12951 2,148,647 KByte 2200214402 70,889 kbit/s 8861113.178 2,148,647 KByte 2200214402 70,889 kbit/s 8861113.178 0 KByte 0 0 kbit/s 0 4,253,397,340 # 4253397340 17,130,074 #/s 17130073.86 100% 10000 04/03/2015 03:07 00:01:00 42067.1302 146 KByte 149341 20 kbit/s 2501.9434 97 KByte 99326 13 kbit/s 1664.0308 49 KByte 50015 7 kbit/s 837.9125 1,659 # 1659 28 #/s 27.7936 100% 10000 04/03/2015 03:08 00:01:00 42067.13089 170 KByte 173855 23 kbit/s 2898.0663 122 KByte 125268 17 kbit/s 2088.148 47 KByte 48587 6 kbit/s 809.9183 1,757 # 1757 29 #/s 29.2882 100% 10000 04/03/2015 03:09 00:01:00 42067.13159 149 KByte 152223 20 kbit/s 2537.4729 103 KByte 104980 14 kbit/s 1749.9583 46 KByte 47243 6 kbit/s 787.5146 1,605 # 1605 27 #/s 26.7545 100% 10000

12/03/2015 03:26 00:01:00 42075.14337 645 KByte 660741 88 kbit/s 11014.1857 136 KByte 139083 19 kbit/s 2318.4364 509 KByte 521658 70 kbit/s 8695.7493 2,414 # 2414 40 #/s 40.24 100% 10000 12/03/2015 03:27 00:01:00 42075.14406 416 KByte 425916 57 kbit/s 7097.4171 158 KByte 161605 22 kbit/s 2692.9678 258 KByte 264311 35 kbit/s 4404.4493 2,087 # 2087 35 #/s 34.7775 100% 10000 12/03/2015 03:28 00:01:00 42075.14476 143 KByte 146024 19 kbit/s 2434.139 95 KByte 97490 13 kbit/s 1625.1042 47 KByte 48534 6 kbit/s 809.0348 1,615 # 1615 27 #/s 26.9212 100% 10000 12/03/2015 03:33 00:04:45 42075.14806 1,514,373 KByte 1550717937 43,469 kbit/s 5433680.006 1,514,373 KByte 1550717937 43,469 kbit/s 5433680.006 0 KByte 0 0 kbit/s 0 4,242,909,447 # 4242909447 14,867,057 #/s 14867057.17 100% 10000 12/03/2015 03:37 00:03:57 42075.1508 4,194,304 KByte 4294966869 144,935 kbit/s 18116872.1 7 KByte 7337 0.25 kbit/s 30.9487 4,194,296 KByte 4294959532 144,935 kbit/s 18116841.15 4,294,967,232 # 4294967232 18,116,874 #/s 18116873.63 100% 10000 12/03/2015 03:37 00:00:01 42075.15081 1 KByte 1068 12 kbit/s 1483.3333 1 KByte 614 7 kbit/s 852.7778 0.44 KByte 454 5 kbit/s 630.5556 14 # 14 19 #/s 19.4444 100% 10000 12/03/2015 03:38 00:01:00 42075.1515 163 KByte 167355 22 kbit/s 2799.0467 112 KByte 115049 15 kbit/s 1924.2181 51 KByte 52306 7 kbit/s 874.8286 1,701 # 1701 28 #/s 28.4496 100% 10000 12/03/2015 03:39 00:01:00 42075.1522 164 KByte 167469 22 kbit/s 2791.6153 111 KByte 113264 15 kbit/s 1888.048 53 KByte 54205 7 kbit/s 903.5673 1,703 # 1703 28 #/s 28.3881 100% 10000 12/03/2015 03:40 00:01:00 42075.15289 183 KByte 186997 25 kbit/s 3116.0973 136 KByte 139036 19 kbit/s 2316.8805 47 KByte 47961 6 kbit/s 799.2168 1,679 # 1679 28 #/s 27.9787 100% 10000

30/03/2015 17:48 00:01:00 42093.70003 177 KByte 181429 24 kbit/s 3027.3486 129 KByte 132101 18 kbit/s 2204.255 48 KByte 49328 7 kbit/s 823.0936 1,659 # 1659 28 #/s 27.6823 100% 10000 30/03/2015 17:49 00:01:00 42093.70073 164 KByte 167620 22 kbit/s 2794.1324 116 KByte 119214 16 kbit/s 1987.2312 47 KByte 48406 6 kbit/s 806.9012 1,651 # 1651 28 #/s 27.5213 100% 10000 30/03/2015 17:50 00:01:00 42093.70142 1,252 KByte 1282298 171 kbit/s 21375.1959 168 KByte 171821 23 kbit/s 2864.1607 1,084 KByte 1110477 148 kbit/s 18511.0352 3,327 # 3327 55 #/s 55.4592 100% 10000 30/03/2015 17:51 00:01:00 42093.70212 2,125 KByte 2176484 290 kbit/s 36280.7801 209 KByte 214405 29 kbit/s 3574.0123 1,916 KByte 1962079 262 kbit/s 32706.7678 4,592 # 4592 77 #/s 76.5461 100% 10000 30/03/2015 17:52 00:01:00 42093.70281 2,085 KByte 2134610 285 kbit/s 35576.8333 196 KByte 200998 27 kbit/s 3349.9667 1,888 KByte 1933612 258 kbit/s 32226.8667 4,453 # 4453 74 #/s 74.2167 100% 10000 30/03/2015 17:53 00:01:00 42093.70351 2,419 KByte 2476841 330 kbit/s 41280.6833 281 KByte 287320 38 kbit/s 4788.6667 2,138 KByte 2189521 292 kbit/s 36492.0167 5,089 # 5089 85 #/s 84.8167 100% 10000 30/03/2015 18:20 00:27:13 42093.72241 187 KByte 191839 26 kbit/s 3198.9161 115 KByte 118079 16 kbit/s 1968.9678 72 KByte 73760 10 kbit/s 1229.9483 1,789 # 1789 30 #/s 29.8316 100% 10000 30/03/2015 18:21 00:01:00 42093.7231 197 KByte 201547 27 kbit/s 3359.6766 131 KByte 133886 18 kbit/s 2231.8053 66 KByte 67661 9 kbit/s 1127.8713 1,939 # 1939 32 #/s 32.3221 100% 10000 30/03/2015 18:22 00:01:00 42093.7238 199 KByte 204048 27 kbit/s 3400.8 139 KByte 141938 19 kbit/s 2365.6333 61 KByte 62110 8 kbit/s 1035.1667 1,810 # 1810 30 #/s 30.1667 100% 10000 30/03/2015 18:23 00:01:00 42093.72449 182 KByte 186112 25 kbit/s 3101.8667 113 KByte 115390 15 kbit/s 1923.1667 69 KByte 70722 9 kbit/s 1178.7 1,764 # 1764 29 #/s 29.4 100% 10000 30/03/2015 18:24 00:00:56 42093.72514 169 KByte 173057 25 kbit/s 3090.3036 120 KByte 123142 18 kbit/s 2198.9643 49 KByte 49915 7 kbit/s 891.3393 1,822 # 1822 33 #/s 32.5357 100% 10000 30/03/2015 18:25 00:01:00 42093.72583 187 KByte 191175 25 kbit/s 3186.7811 137 KByte 140796 19 kbit/s 2346.9912 49 KByte 50379 7 kbit/s 839.79 1,722 # 1722 29 #/s 28.7048 100% 10000 30/03/2015 18:26 00:01:00 42093.72653 210 KByte 214969 29 kbit/s 3583.4139 161 KByte 165197 22 kbit/s 2753.7423 49 KByte 49772 7 kbit/s 829.6716 1,824 # 1824 30 #/s 30.4051 100% 10000 30/03/2015 18:27 00:01:00 42093.72722 150 KByte 153514 20 kbit/s 2558.9932 101 KByte 103583 14 kbit/s 1726.6711 49 KByte 49931 7 kbit/s 832.3221 1,655 # 1655 28 #/s 27.5879 100% 10000

Created on Apr 20, 2015 9:26:18 AM by  SortmyPC (0) 1



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Hello,

please open a support ticket by sending a mail to [email protected]

please mention this KB article.

If your PRTG web interface can be accessed from outside, so that we can take a look at it ourself, please let us know the URL and logon credentials.

Created on Apr 20, 2015 1:25:22 PM by  Aurelio Lombardi [Paessler Support]



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