Monitoring canon printers via snmp

Can you please perform a walk on the printer with the OID 1.3.6.1 and post the results here?

Thanks for the reply, when I perform a walk I get the following output

Would it be possible for you to perform the walk with our tester so I can use the results in an emulator for testing? https://www.paessler.com/tools/snmptester

Ok so when I walk with the paessler tester I get the follwoing out put

----------------------- New Test ----------------------- Paessler SNMP Tester 5.1.3 22/04/2015 10:03:02 (1 ms) : Device: 172.21.232.94 22/04/2015 10:03:02 (1 ms) : SNMP V2c 22/04/2015 10:03:02 (1 ms) : Walk 22/04/2015 10:03:02 (2 ms) : Error: -2007

However when I use the ireasoning mib browser to walk I get full output?

OID: .1.3.6.1.2.1.1.1.0 Value: Canon iR-ADV C5030 /P Type: OctetString

OID: .1.3.6.1.2.1.1.2.0 Value: .1.3.6.1.4.1.1602.4.7 Type: OID

OID: .1.3.6.1.2.1.1.3.0 Value: 1056 hours 29 minutes 58 seconds (380339836) Type: TimeTicks

OID: .1.3.6.1.2.1.1.4.0 Value: Type: OctetString

OID: .1.3.6.1.2.1.1.5.0 Value: iR-ADV C5030 Type: OctetString

OID: .1.3.6.1.2.1.1.6.0 Value: Type: OctetString

OID: .1.3.6.1.2.1.1.7.0 Value: 72 Type: Integer

OID: .1.3.6.1.2.1.2.1.0 Value: 1 Type: Integer

OID: .1.3.6.1.2.1.2.2.1.1.1 Value: 1 Type: Integer

OID: .1.3.6.1.2.1.2.2.1.2.1 Value: eth0 Type: OctetString

OID: .1.3.6.1.2.1.2.2.1.3.1 Value: ethernetCsmacd (6) Type: Integer

OID: .1.3.6.1.2.1.2.2.1.4.1 Value: 1500 Type: Integer

OID: .1.3.6.1.2.1.2.2.1.5.1 Value: 1000000000 Type: Gauge

OID: .1.3.6.1.2.1.2.2.1.6.1 Value: 2C-9E-FC-4E-85-D9 Type: OctetString

OID: .1.3.6.1.2.1.2.2.1.7.1 Value: up (1) Type: Integer

OID: .1.3.6.1.2.1.2.2.1.8.1 Value: up (1) Type: Integer

OID: .1.3.6.1.2.1.2.2.1.9.1 Value: 0 millisecond (0) Type: TimeTicks

OID: .1.3.6.1.2.1.2.2.1.10.1 Value: 36102736 Type: Counter32

and more

Are you running the ireasoning from the PRTG server itself? If not, make sure the PRTG Server has access to the SNMP system on the device.

same happens on both local PC and monitoring server both have snmp traffic enabled in router rules

Please run a wireshark capture with an SNMP capture filter on the PRTG server when you run the SNMP tester and send over the results. If possible, please shut down PRTG when you do this so that the only program sending out SNMP queries is the SNMP tester. When you have the pcap, please submit a ticket with the capture.

You need to set it to SNMP v1, its also better to do a custom advanced snmp monitor, these settings work:

Sensor Channel #1 Name
Tray 1 Paper
Sensor Channel #1 OID
.1.3.6.1.2.1.43.8.2.1.10.1.2
Sensor Channel #1 Value Type
Gauge (signed integer, e.g. "-12", "120")
Sensor Channel #1 UnitSensor Channel #2
Enable
Sensor Channel #2 Name
Tray 2 Paper
Sensor Channel #2 OID
.1.3.6.1.2.1.43.8.2.1.10.1.3
Sensor Channel #2 Value Type
Gauge (unsigned Integer, e.g. "10", "120")
Sensor Channel #2 UnitSensor Channel #3
Enable
Sensor Channel #3 Name
Tray 3 Paper
Sensor Channel #3 OID
.1.3.6.1.2.1.43.8.2.1.10.1.4
Sensor Channel #3 Value Type
Gauge (signed integer, e.g. "-12", "120")
Sensor Channel #3 UnitSensor Channel #4
Enable
Sensor Channel #4 Name
Tray 4 Paper
Sensor Channel #4 OID
.1.3.6.1.2.1.43.8.2.1.10.1.5
Sensor Channel #4 Value Type
Gauge (signed integer, e.g. "-12", "120")
Sensor Channel #4 UnitSensor Channel #5
Enable
Sensor Channel #5 Name
Black Toner
Sensor Channel #5 OID
.1.3.6.1.2.1.43.11.1.1.9.1.1
Sensor Channel #5 Value Type
Gauge (signed integer, e.g. "-12", "120")
Sensor Channel #5 UnitSensor Channel #6
Enable
Sensor Channel #6 Name
Cyan Toner
Sensor Channel #6 OID
.1.3.6.1.2.1.43.11.1.1.9.1.2
Sensor Channel #6 Value Type
Gauge (signed integer, e.g. "-12", "120")
Sensor Channel #6 UnitSensor Channel #7
Enable
Sensor Channel #7 Name
Magenta Toner
Sensor Channel #7 OID
.1.3.6.1.2.1.43.11.1.1.9.1.3
Sensor Channel #7 Value Type
Gauge (signed integer, e.g. "-12", "120")
Sensor Channel #7 UnitSensor Channel #8
Enable
Sensor Channel #8 Name
Yellow Toner
Sensor Channel #8 OID
.1.3.6.1.2.1.43.11.1.1.9.1.4
Sensor Channel #8 Value Type
Gauge (signed integer, e.g. "-12", "120")
Sensor Channel #8 UnitSensor Channel #9
Enable
Sensor Channel #9 Name
Waste Toner
Sensor Channel #9 OID
.1.3.6.1.2.1.43.11.1.1.9.1.5
Sensor Channel #9 Value Type
Gauge (signed integer, e.g. "-12", "120")
Sensor Channel #9 UnitSensor Channel #10
Enable
Sensor Channel #10 Name
Total Pages Printed
Sensor Channel #10 OID
.1.3.6.1.2.1.43.10.2.1.4.1.1
Sensor Channel #10 Value Type
Gauge (signed integer, e.g. "-12", "120")
Sensor Channel #10 Unit