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I am seeing the following log entries after receiving the "Overload Protection is Active Click for details" message. I read the thread at https://kb.paessler.com/en/topic/25523-what-is-overload-protection. The prtgadmin account is valid and I can login with the password. How do I verify a library is owned by a user?

2015-04-20 13:47:02 "user100-prtgadmin" 8085 GET /api/table.csv id=0&count=1000&noraw=1&content=sensorxref&columns=objid&filter_basetype=sensor&filter_priority=3&login=prtgadmin&passhash=*** 200 "Mozilla/3.0 (compatible; Indy Library)"
2015-04-20 13:47:10 "user100-prtgadmin" 8085 GET /api/table.csv id=0&count=1000&noraw=1&content=sensorxref&columns=objid&filter_basetype=sensor&filter_priority=2&login=prtgadmin&passhash=*** 200 "Mozilla/3.0 (compatible; Indy Library)"
2015-04-20 13:47:19 "user100-prtgadmin" 8085 GET /api/table.csv id=0&count=1000&noraw=1&content=sensorxref&columns=objid&filter_basetype=sensor&filter_priority=1&login=prtgadmin&passhash=*** 200 "Mozilla/3.0 (compatible; Indy Library)"
2015-04-20 13:47:24 "anonymous-prtgadmin-login_failed_and_delayed_120_seconds" 80 POST /api/getstatus.htm login=prtgadmin&password=***&id=0 200 "Mozilla/5.0 (compatible; PRTG Network Monitor Enterprise Console; Windows)"

library login-failed overload

Created on Apr 20, 2015 6:06:13 PM

Last change on Apr 21, 2015 11:50:28 AM by  Torsten Lindner [Paessler Support]

5 Replies




thank you for your KB-Post. It seem the Enterprise Console (or its Tray Tool) on the PRTG Server host machine, is trying to connect with wrong credentials. Please re-enter the correct Credentials into the connection settings for the Enterprise Console on the PRTG Host.
The failed logins should then stop.

best regards.

Created on Apr 21, 2015 11:52:05 AM by  Torsten Lindner [Paessler Support]



That resolved the issue. How can I tell it was the Enterprise Console from the logs?

Created on Apr 21, 2015 3:03:39 PM



It was part of the log entry: "...PRTG Network Monitor Enterprise Console; Windows)""

Created on Apr 21, 2015 3:21:58 PM by  Torsten Lindner [Paessler Support]



I am having a very similar problem. I was getting failed logins from both my desktop and the PRTG server itself (although the server is identifying itself by actual IP Address, instead of the loopback address). This is causing the overload protection to be active. I solved the problem on my desktop by uninstalling the enterprise console. That is the only thing that worked. However, it does not allow me to do that on the server.

I have tried everything to stop these failed logins. I have used the prtgadmin account and my own account and my admin account in the Enterprise console. They all connect but I still get the failed logins.

I also closed Enterprise Admin and still get it. I unchecked the server and I still get it.

Any help would be appreciated.

Created on Jun 4, 2015 2:47:25 PM



Do you have any libraries except for the default ones that were created with a user that doesn't exist anymore?

Created on Jun 5, 2015 6:34:20 AM by  Stephan Linke [Paessler Support]

Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.