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Installation remote probe fails



I try to install an remote probe on a PC running Win 8.1

This installation fails with the error: Internal error: Failed to expand shell folder constant "userdesktop"

Setup stops.

Any one an idea to solve this problem?

error installation remote-probe

Created on Apr 22, 2015 10:00:22 AM

1 Reply



Dear compaxo

Which remote probe method did you use? The automatic distribution, or did you download the remote probe installer from the PRTG webinterface and run it on the computer?

Created on Apr 23, 2015 1:37:32 PM by  Arne Seifert [Paessler Support]

Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.