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Lost prtgadmin password



I have lost my prtgadmin but have access to the console of the machine. I have no other accounts to log into the software. Is there a way through manual configuration of the software to reset the prtgadmin account password?

password prtgadmin recovery

Created on Apr 24, 2015 3:03:32 PM

1 Reply



Dear Mike

Please open the "PRTG Administration Tool" found in the PRTG program group. On its tab "Administrator" you are able to enter new credentials without having to know the current credentials.

Created on Apr 24, 2015 5:04:27 PM by  Arne Seifert [Paessler Support]

Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.