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Why do I have to enter my licence every morning?

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After the PC is powered on in the morning, PRTG refuses to start. I have to re-enter the licence information every morning. Why doesn't it save the information I entered?

If it would help, I would be happy to reinstall the software, again, but I would like instructions on how to de-install the existing installation. Apparently, using Windows control panel and then manually deleting the software directory aren't doing the entire job.

new new-user same-licence-2-installations

Created on May 11, 2015 12:14:59 PM by  gord (0) 1



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Please open a ticket and forward us a support bundle for analysis.

Created on May 12, 2015 1:34:21 PM by  Patrick Hutter [Paessler Support] (7,225) 3 3



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Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.