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How to remove Tickets from WebUI

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0

How can I totally remove the Tickets from the WebUI, including pull down menu and the "Open new Ticket" icon at the top right corner.

customization prtg web-interface

Created on May 22, 2015 10:07:21 AM



8 Replies

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Please add the following line to the css file
<prtg application directory>\webroot\css\styles_custom.css:

#todomenuitem,#addticketbutton { display: none; }

The button and drop down will then be hidden :)

Created on May 22, 2015 1:51:42 PM by Stephan Linke [Paessler Support]

Last change on May 22, 2015 1:51:56 PM by Stephan Linke [Paessler Support]



Votes:

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Thanks! I follow your comments and it works for the drop down menu. However, the button still exist and I can open a ticket via this button at the top right corner.

Created on May 26, 2015 3:16:40 AM



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Can you show me a screenshot of this? Not sure if I missed anything or if you just have to do a forced refresh :)

Created on May 26, 2015 5:31:52 AM by Stephan Linke [Paessler Support]



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Open new Ticket

Created on May 26, 2015 6:32:10 AM

Last change on May 26, 2015 6:35:04 AM by Stephan Linke [Paessler Support]



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This button should be gone with the CSS I posted earlier. Can you try to empty your cache (or use a different browser)?

Created on May 26, 2015 6:35:33 AM by Stephan Linke [Paessler Support]



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It has been solved when I update the PRTG to the latest version. Thanks!

Created on May 26, 2015 7:03:28 AM



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How can I also remove the Open Ticket from the right click Group Menu? Thanks!

Group Menu

Created on May 26, 2015 7:46:11 AM

Last change on May 26, 2015 8:01:25 AM by Stephan Linke [Paessler Support]



Votes:

0

Add #newticket to the selector list: #newticket,#todomenuitem,#addticketbutton { display: none; }

Created on May 26, 2015 8:04:06 AM by Stephan Linke [Paessler Support]

Last change on May 26, 2015 8:04:31 AM by Stephan Linke [Paessler Support]




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