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How to remove Tickets from WebUI

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How can I totally remove the Tickets from the WebUI, including pull down menu and the "Open new Ticket" icon at the top right corner.

customization prtg web-interface

Created on May 22, 2015 10:07:21 AM by  Raymond (0) 1



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Please add the following line to the css file
<prtg application directory>\webroot\css\styles_custom.css:

#todomenuitem,#addticketbutton { display: none; }

The button and drop down will then be hidden :)

Created on May 22, 2015 1:51:42 PM by  Stephan Linke [Paessler Support]

Last change on May 22, 2015 1:51:56 PM by  Stephan Linke [Paessler Support]



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Thanks! I follow your comments and it works for the drop down menu. However, the button still exist and I can open a ticket via this button at the top right corner.

Created on May 26, 2015 3:16:40 AM by  Raymond (0) 1



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Can you show me a screenshot of this? Not sure if I missed anything or if you just have to do a forced refresh :)

Created on May 26, 2015 5:31:52 AM by  Stephan Linke [Paessler Support]



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Open new Ticket

Created on May 26, 2015 6:32:10 AM by  Raymond (0) 1

Last change on May 26, 2015 6:35:04 AM by  Stephan Linke [Paessler Support]



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This button should be gone with the CSS I posted earlier. Can you try to empty your cache (or use a different browser)?

Created on May 26, 2015 6:35:33 AM by  Stephan Linke [Paessler Support]



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It has been solved when I update the PRTG to the latest version. Thanks!

Created on May 26, 2015 7:03:28 AM by  Raymond (0) 1



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How can I also remove the Open Ticket from the right click Group Menu? Thanks!

Group Menu

Created on May 26, 2015 7:46:11 AM by  Raymond (0) 1

Last change on May 26, 2015 8:01:25 AM by  Stephan Linke [Paessler Support]



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Add #newticket to the selector list: #newticket,#todomenuitem,#addticketbutton { display: none; }

Created on May 26, 2015 8:04:06 AM by  Stephan Linke [Paessler Support]

Last change on May 26, 2015 8:04:31 AM by  Stephan Linke [Paessler Support]



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Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.