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PRTG is uninstalling time zone updates

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We just upgraded to 15.2.17.2804. Now PRTG is uninstalling our time zone updates which is causing an error in our proprietary program.

prtg timezone update

Created on Jul 21, 2015 7:52:01 PM



4 Replies

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Usually, PRTG doesn't uninstall any software. What lead you to this conclusion?

Created on Jul 21, 2015 7:58:10 PM by Stephan Linke [Paessler Support]



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After we upgraded, our proprietary software fails to launch with an error stating the time zone can't be looked up. We checked the event log and the problem is a time initialization exception. No other changes have been made.

Created on Jul 21, 2015 8:07:04 PM



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Just to make sure - by time zone updates you mean Microsoft patches? Has the application been debugged already so that you can make sure it's not a wrecked DLL that crashes it?

Created on Jul 22, 2015 5:31:44 AM by Stephan Linke [Paessler Support]



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Update: My apologies, this is indeed a bug. We're working on fixing it, most likely in the 15.x.19 version of PRTG. Sorry for the inconvenience!

Created on Jul 24, 2015 6:29:51 AM by Stephan Linke [Paessler Support]




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