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Reports Not Progressing

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I'm currently attempting to generate a monthly uptime report for all of our servers. The problem is that the report generation never goes beyond 0% and times out. I've tried changing the range to just a day, or just a week, but no matter the range it never completes or goes past 0%. It's only 290 sensors that it's generating this report from so I don't think that even with a month it should warrant increasing the timeout to over an hour. I'm currently running PRTG Network Monitor 15.1.15.2022. I have a total of 4761 Sensors, however my report I'm running is filtering which sensors I use by tag and as stated earlier is down to about 290 sensors.

prtg reporting timeout

Created on Jul 21, 2015 10:06:11 PM



3 Replies

Votes:

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Hi,

Which template are you using for the reports? If you for example use a template with an interval of 5 minutes, this would result in

290 Sensors * 30 days * 24 hours * 12 scans/hour = 2,505,600 Sensor Results

for sensors with only one channel.

This is kind a lot and will most likely exceed the default timeout of one hour for the report creation.

Which port are you using for the PRTG Webserver? PRTG willre quire the Port 8085 for the report engine, please ensure that the webserver port differs from that.

Best regards

Created on Jul 23, 2015 12:56:31 PM by Felix Saure [Paessler Support]

Last change on Mar 28, 2017 9:42:53 AM by Felix Saure [Paessler Support]



Votes:

0

Hello,

I'm using the top 100 Uptime/Downtime (Based on percent). My Webserver is running on port 80 so I don't believe that's the issue. The biggest thing is just that it looks like it never progresses. Like I said even right before it times out the progress tracker on the reports page still reports 0% progress. I'm not sure if that's not to be trusted or if that's a functional feature but if it is then it's not even doing anything.

Created on Jul 23, 2015 1:23:05 PM



Votes:

0

Hi,

We will need to take a look in the log files here. First, please update to the latest version of PRTG. If the report still does not work, forward a support bundle by clicking on the

Setup > Contact Support button. Please refer to this knowledge base article in the description.

Best regards

Created on Jul 24, 2015 7:41:51 AM by Felix Saure [Paessler Support]




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