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Synology System Health, no such instance error 223

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Hi all

I just created a monitor for an additional synology DS212j, Firmware 5.2. I can monitor physical disk health and disk free, but when it comes to the synology system health, it says "No such instance (SNMP error # 223)".

Any Idea?

Gruss Thomas

snmp synology system-health

Created on Aug 4, 2015 6:31:19 AM by  Thomas Umbricht (2,820) 2 3



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We have just updated this sensor so this temperature oid is optional. This change will now be validated by our QA department and then probably be part of release 16.x.25.

Created on May 6, 2016 2:48:11 PM by  Johannes Herrmann [Paessler Support] (1,320) 2 2

Last change on May 6, 2016 2:48:48 PM by  Johannes Herrmann [Paessler Support] (1,320) 2 2



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Hi Thomas,

Please use the SNMP Tester from your PRTG Host or Remote Probe an perform a walk over the OID

1.3.6.1.4.1.6574.1

Please forward the results, let's see why the sensor does not return a no such instance message.

Best regards

Created on Aug 4, 2015 9:10:41 AM by  Felix Saure [Paessler Support]



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There you go

I tried multiple times. The only difference was, that I didn't get the error at the end all the time.

regards Thomas

----------------------- New Test -----------------------
Paessler SNMP Tester 5.1.3
04.08.2015 11:20:51 (2 ms) : Device: 192.168.1.15
04.08.2015 11:20:51 (3 ms) : SNMP V2c
04.08.2015 11:20:51 (5 ms) : Walk 1.3.6.1.4.1.6574.1
04.08.2015 11:20:51 (16 ms) : 1.3.6.1.4.1.6574.1.1.0 = "1"
04.08.2015 11:20:51 (22 ms) : 1.3.6.1.4.1.6574.1.3.0 = "1"
04.08.2015 11:20:51 (26 ms) : 1.3.6.1.4.1.6574.1.4.1.0 = "1"
04.08.2015 11:20:51 (29 ms) : 1.3.6.1.4.1.6574.1.4.2.0 = "1"
04.08.2015 11:20:51 (33 ms) : 1.3.6.1.4.1.6574.1.5.1.0 = "DS212j"
04.08.2015 11:20:51 (37 ms) : 1.3.6.1.4.1.6574.1.5.2.0 = "C4KON05996"
04.08.2015 11:20:51 (43 ms) : 1.3.6.1.4.1.6574.1.5.3.0 = "DSM 5.2-5592"
04.08.2015 11:20:51 (60 ms) : 1.3.6.1.4.1.6574.1.5.4.0 = "2"
04.08.2015 11:20:53 (2071 ms) : Error: -2003

Created on Aug 4, 2015 9:23:22 AM by  Thomas Umbricht (2,820) 2 3

Last change on Aug 4, 2015 12:30:31 PM by  Stephan Linke [Paessler Support]



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Hey Binarybubble,

The Walk is missing a required OID

1.3.6.1.4.1.6574.1.2.0

which represents the temperature. Could you please try to restart your Disk Station and see if it works afterwards? Maybe the SNMP component of the Synology device stumbled.

Best regards

Created on Aug 5, 2015 8:36:22 AM by  Felix Saure [Paessler Support]



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Done. Restarted and checked a few other things. I also read the MIB Manual from Synology.

Seems that this sensor (the synology one) is defective. If I walk it:

----------------------- New Test -----------------------
Paessler SNMP Tester 5.1.3
05/08/2015 11:04:11 (30 ms) : Device: 192.168.1.15
05/08/2015 11:04:11 (60 ms) : SNMP V2c
05/08/2015 11:04:11 (72 ms) : Custom OID 1.3.6.1.4.1.6574.1.2.0
05/08/2015 11:04:11 (101 ms) : -------
05/08/2015 11:04:11 (113 ms) : Value: No such instance (SNMP error # 223)
05/08/2015 11:04:11 (126 ms) : Done

Gruss Thomas

Created on Aug 5, 2015 9:24:27 AM by  Thomas Umbricht (2,820) 2 3

Last change on Aug 5, 2015 9:31:06 AM by  Felix Saure [Paessler Support]



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Hi,

We I just checked the OID of our Synology, and it appears to work with the

DSM Version 5.2-5592 Update 2

If this is a bug within version 5.2.1, maybe an update can fix this OID value.

Best regards

Created on Aug 5, 2015 9:45:33 AM by  Felix Saure [Paessler Support]



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Hi Felix

The Firmware is already: DSM 5.2-5592 Update 2. But I am quite sure its the version DS212j which has maybe no temperature sensor or an other sensor missing. I have several other Synology NAS devices and they are all working, but are higher models.

Infopage: http://postimg.org/image/e3divly11/

usually you don't monitor such small synos, I just want to check with you why it doesnt respond to the health monitor. I dont think you have to investigate any further.

regards Thomas

Created on Aug 6, 2015 10:04:02 AM by  Thomas Umbricht (2,820) 2 3



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To close this. DS212j has no temperature sensor. In the systeminfo (ds212j) there is no temperature sensor. So the OID 1.3.6.1.4.1.6574.1.2.0 is not present. Systemhealth cannot be queried. other DS have those sensors.

Created on Aug 27, 2015 4:14:53 PM by  Thomas Umbricht (2,820) 2 3



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We have just updated this sensor so this temperature oid is optional. This change will now be validated by our QA department and then probably be part of release 16.x.25.

Created on May 6, 2016 2:48:11 PM by  Johannes Herrmann [Paessler Support] (1,320) 2 2

Last change on May 6, 2016 2:48:48 PM by  Johannes Herrmann [Paessler Support] (1,320) 2 2



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Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.