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Ticket database

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Our Prtg ticket system doesn't work properly: the web page return an Ajax Error PE1113: timeout. Since we don't use Prtg ticket system, can I just delete ticket database ticketdata.dat and start over? Thanks

ajax database ticket-system

Created on Aug 6, 2015 9:45:49 AM



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Hi there,

You can stop the PRTG Core Server Service and rename / delete the ticketdata.dat file. PRTG will create a new datatabase as soon as the Core Server service is started again.

The default location for the above mentioned file is file is:

C:\ProgramData\Paessler\PRTG Network Monitor\Ticket Database\

Best regards

Created on Aug 6, 2015 10:52:18 AM by Felix Saure [Paessler Support]

Last change on Oct 15, 2015 5:48:48 AM by Luciano Lingnau [Paessler]




Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.