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No connection to PRTG form Network

Votes:

0

Hello, i'm not be able to connect the PRTG Server from my LAN.

What work is ping to the PC and connect to PRTG on PC (127.0.0.1) but access from my LAN not working. Alos the Android App could not connect.

May be some firewall issue on the PC.

I'm running a Win7/64 Bit machine.

Any tips or hints what to check ?

Thanks, rgeards Marcus

configuration connection prtg

Created on Aug 6, 2015 11:09:57 AM



2 Replies

Accepted Answer

Votes:

1

Hi Marcus,

Please open the PRTG Administrator Tool on your PRTG host and check if the PRTG webserver listens on the private IP address. The App will only work if your Smartphone is in the same LAN as your PRTG Server, or if your PRTG installation is available via a public IP address.

Best regards

Created on Aug 6, 2015 11:13:50 AM by Felix Saure [Paessler Support]



Votes:

0

Hi Felix, that's it. Many thanks for your kind support.

Beste grüße aus dem Schwarzwald :-)

Created on Aug 6, 2015 7:09:56 PM




Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.