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code references showing in menus

Votes:

0

In the prtg enterprise remote client when I right click on something the context menu shows the code reference instead of the menu option. I could not see where to attach an image here so here is a dropbox link to a jpg showing what I mean.

https://www.dropbox.com/s/p65ka6275qjxpyh/prtgmenu.jpg?dl=0

Any Ideas?

code context-menu right-click

Created on Aug 6, 2015 3:07:59 PM



3 Replies

Votes:

0

Dear Jmmarch

It looks like the language file (within the subfolder "language") could not be read correctly by the Enterprise Console. In same cases this happens after an upgradate of the EC.

Please close the EC client, both the windows and the systray icon. Now start the EC again. Is the context menu now rendered correctly?

Created on Aug 7, 2015 8:43:14 AM by Arne Seifert [Paessler Support]



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Thank you for the reply, I did what you said but still no change, I even restarted the Client stations and well as the computer prtg is installed on. Also the Computer where prtg is installed works fine, it is just the client that is messed up.

Created on Aug 7, 2015 2:34:43 PM



Votes:

0

Dear Jmmarch

In this case, please contact [email protected], describe the issue and include screenshots showing the issue as email file attachment.

Created on Aug 10, 2015 8:34:41 AM by Arne Seifert [Paessler Support]




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