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No Receive NetFlow Packets on IP available

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I am attempting to add a NetFlow v5 sensor, but in the configuration page it says "No Receive NetFlow Packets on IP available" and the setup fails.

The NetFlow v5 Tester program sees the network interface / IP address and works correctly.

What do I have to do to get PRTG to see the network interface?

ip-address netflow-sensor network-interface

Created on Aug 13, 2015 1:12:57 PM by  kcohen1017 (0) 1



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Hello kcohen1017, we appreciate your inquiry.

The error message you're describing is very rare, are you running the latest available version of PRTG?

If there is a newer version available (Under Setup > Auto Update > Check for latest version and download) please download/install the latest version and reboot the PRTG server after the update, then try adding the flow sensor anew.

Please let us know if the update doesn't fix the issue.

Best Regards,

Created on Aug 13, 2015 4:46:47 PM by  Luciano Lingnau [Paessler Support]



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Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.