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Problem with Security-Center sensor

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Hi Guys,

on my playground I use the preview version, now so 15.3.19.3881.

Since then I have - it seems - a problem with the WMI security center sensor.

On the machines concerned I have running Avast Antivirus. The sensor shows now a warning with last message: "avast! Antivirus up to date, on access scan running". The channel itself shows "Running - up to date" in green.

Regards Ingo

prtg security-center wmi

Created on Sep 8, 2015 6:35:59 PM by  Ingo (110) 1 2



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Dear Ingo

Which Windows version is used on the computer running 15.3.19? Do you monitor a remote machine with the Security-Center sensor, or the local machine?

Created on Sep 9, 2015 11:51:14 AM by  Arne Seifert [Paessler Support]



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Hi,

it's running on a Windows 10.

The effect appears for the Avast locally running and also on a remote machine, also running Windows 10.

Avast is running the newest version.

Regards Ingo

Created on Sep 9, 2015 4:32:25 PM by  Ingo (110) 1 2



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Dear Ingo

Thank you. As this gets a bit complicated via the knowledge base, please contact [email protected]. In that email, please describe the issue. In addition, please send some screenshots of the Security Center sensor. Please include

  • the overview tab
  • the logs tab
  • the settings tab (multiple screenshots if necessary to cover all option.)

Please capture the whole PRTG user interface in any screenshot and attach them as email file attachment.

Created on Sep 10, 2015 1:59:51 PM by  Arne Seifert [Paessler Support]



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Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.