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Remote probe not connecting to PRTG core server

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I have followed all the steps mentioned here (https://www.paessler.com/manuals/prtg/remote_probe_setup) & here (https://www.paessler.com/manuals/prtg/remote_probe_quick_install), have even opened the port 23560 in my firewall for all incoming connections, NO LUCK..... PLEASSE HELP !

remote-probe remote-probe-install remoteprobe

Created on Sep 18, 2015 1:13:18 PM



6 Replies

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Did you check the access keys to be correct on both sides?

Created on Sep 21, 2015 9:06:57 AM by Stephan Linke [Paessler Support]



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Yes the access keys are SAME at both the sides, PRTG Application and port 23560 is allowed on the Firewall to communicate outside , on both the sides......

Stuck on this issue since 15 days, tried all possible ways.....

Please Help :-(

Created on Sep 21, 2015 9:59:37 AM



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Okay, we'll need logs then - can you send a mail to [email protected] to open a new ticket? Please attach the Logs (System) folder from the remote probe; it's located under C:\ProgramData\Paessler\PRTG Network Monitor.

Created on Sep 21, 2015 10:53:26 AM by Stephan Linke [Paessler Support]



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Logs have been sent ,Ticket is open since 11 /9/2015, Even they are not able to help me.

Created on Sep 21, 2015 11:03:59 AM



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Can you tell me the ticket number?

Created on Sep 21, 2015 12:06:55 PM by Stephan Linke [Paessler Support]



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Well, I agree that it took some time, but you didn't reply until last Friday, hence we didn't know what the status quo on your side is :/

Created on Sep 21, 2015 1:06:13 PM by Stephan Linke [Paessler Support]




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