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Probe Device Disconnected

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PRTG Probe Service and PRTG Core Server Service are running, still PRTG shows "Probe device disconnected". Web server is running, all else appears normal. Server is reachable by any means, no apparent errors found in System or Application Log. All probes appear greyed out.

device disconnected probe

Created on Sep 21, 2015 7:37:54 AM



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Dear Thomas

For analysis, please send a support bundle to [email protected]. This can be done by using the PRTG webinterface, menu Setup / Contact Support. Please include a description of the issue with the disconnected probes.

The support bundle contains a selection of important log files and an overall status overview which provides us a good starting point for analysis.

Created on Sep 22, 2015 11:20:05 AM by Arne Seifert [Paessler Support]




Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.