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Disabling Alerts for Specific Sensors

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I am trying to disable the down status for a specific sensor on a device, but even going by the steps on here https://kb.paessler.com/en/topic/6683-how-can-i-disable-alerting-for-a-particular-channel-of-a-sensor and setting Limits to Disabled, I am still getting alerts. How can I disable alerts for this sensor?

alerts prtg wmiprocesssensor

Created on Sep 23, 2015 9:45:10 PM by  gmilton (0) 1



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Hi gmilton

You just may change the notification of that sensor. Change the trigger to "only use the triggers below" and do not define any trigger. Maybe that suits you?

Which sensor is it you want to have no DOWN status alert?

regards Thomas

Created on Sep 24, 2015 7:56:25 AM by  Thomas Umbricht (2,820) 3 3



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It is a WMI Process sensor. We already have the triggers set that way with no triggers defined.

Created on Sep 24, 2015 1:22:55 PM by  gmilton (0) 1



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Hi there,

Just to be sure, do you want to stop the notifications for this down event or do you want the sensor to not show an alert? Then you could create a notification by following this guide.

Best regards, Felix

Created on Sep 25, 2015 6:48:32 AM by  Felix Saure [Paessler Support]



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There are currently no notifications, but we don't want any alerts either. We just want the Instances count, even if it is 0

Created on Sep 25, 2015 6:40:21 PM by  gmilton (0) 1



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Can you please upload a screenshot to an image hosting provider of your choice which shows the exact error message? Thank you!

Best regards, Felix

Created on Sep 28, 2015 5:28:04 AM by  Felix Saure [Paessler Support]



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I am looking for an imaging hosting provider. But here is the error message that is displayed when showing the alert status.

WMI: Process not found (code: PE009) -- PerfCounter: No data to return. (Performance Counter error 0x800007D5)

Created on Sep 28, 2015 2:57:33 PM by  gmilton (0) 1



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Ah, I see. This error is no result of any limit, but of the WMI / PerfCounter connection itself. Those error messages cannot be turned off completely, but you can acknowledge those sensors as soon as they enter the error state as mentioned above by following this article.

Best regards, Felix

Created on Sep 28, 2015 6:06:15 PM by  Felix Saure [Paessler Support]



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Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.