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Could not find any data for the virtual machine with the uuid



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We have a couple Dell Poweredge servers running Xen 6.0.2. We had quarterly maintenance in which both physical machines got rebooted. After the reboot PRTG (latest version) starting showing this error for one of them;

Xen VM Controll Domain: marathon1

Could not find any data for the virtual machine with the uuid: 73a1048d-0fed-49e1-abb7-2dba74eb8bdc

I have verified that is the correct uuid;

xe vm-list | \ > awk '{if ( $0 ~ /uuid/) {uuid=$5} if ($0 ~ /name-label/) \ {$1=$2=$3="";vmname=$0; printf "%s - %s\n", vmname, uuid}}'> {$1=$2=$3="";vmname=$0; printf "%s - %s\n", vmname, uuid}}' Control domain on host: marathon1 - 73a1048d-0fed-49e1-abb7-2dba74eb8bdc

To try to fix this I have tried chaging the uuid setting in the probe itselt to 0, then back to the real uuid, no help. I have tried deleting the probe and re-adding it, no help. I have tried deleting the entire device and re-adding all probes, no help.

I'm at a dead end now, I have on other ideas on how to fix this, can anyone give any suggestions?

broke control-domain probe xen

Created on Oct 22, 2015 2:26:22 PM by  X-File (0) 1

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Dear X-File

Since some screenshots would be helpful, please contact [email protected]. Please include a description of the issue, and attach some screenshots of one of the sensors which no longer get data. Please include a screenshot of

  • the overview tab
  • the logs tab
  • the settings tab (multiple screenshots if necessary to cover all option.)

Please capture the whole PRTG user interface in any screenshot and send them as email file attachment.

Created on Oct 23, 2015 12:58:26 PM by  Arne Seifert [Paessler Support]

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Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.