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Freezing on Uninstall

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I installed PRTG on a server but decided to move it to a dedicated box so I could update/restart whenever I needed to.

I'm trying to remove it from the initial server (which happens to be my file server). It totally freezes the server - a reboot is the only thing that fixes it. It shows "Uninstalling PRTG Network Monitor" but the bar never fills. It cannot be cancelled.

How can I remove this?

This is on a Server 2012 R2 box with ample resources if that helps.

Many thanks.

frozen prtg uninstall

Created on Oct 23, 2015 8:55:44 AM by  avaratz (0) 1



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Hi there,

That's unfortunate - have you tried stopping the services manually prior to uninstalling? It should do that automatically, but if the services don't respond, it might timeout. What version of PRTG are you actually using?

Created on Oct 26, 2015 8:01:10 AM by  Stephan Linke [Paessler Support]



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Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.